Branch Operations Manager

3 weeks ago


Toronto, Canada RBC Full time

OverviewRBC Dominion Securities Metro Toronto is looking for a Branch Operations Manager to join the region. The Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor teams. In addition to managing client account activities and ensuring compliance standards are met, the Branch Operations Manager fulfils a diverse role which includes liaising with internal departments, providing software and process-related training, and managing the branch facilities and equipment.What will you do?Implement Branch Director’s vision and ensure branch is efficiently and effectively managed.Manage the daily administrative operations of the branch including: approval of incoming and outgoing daily transactions, verify and action requests submitted by sales support staff, verify documentation and approve account openings, etc.Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff.Ensure compliance and internal control requirements are met.Branch technology access, setup, and troubleshooting.Managing sales support within the branch.What do you need to succeed?Must-haveCompletion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH).Meticulous attention to detail and excellent time management skills.Exceptional written and verbal communication skills in English.A professional approach to all situations to create a positive working environment.Ability to complete duties independently seeking out own answers and solutions.Nice-to-haveKnowledge of RBC Dominion Securities’ systems and procedures, an asset.Experience in the securities industry is an asset.What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.Leaders who support your development through coaching and managing opportunities.Ability to make a difference and lasting impact.Work in a dynamic, collaborative, progressive, and high-performing team.A world-class training program in financial services.Job SkillsAdaptability, Banking Products, Branch Banking, Communication, Cross-Selling, Customer Interactions, Customer Needs, Problem Management, Teller OperationsAdditional Job DetailsAddress: RBC Centre, 155 Wellington St W, TorontoCity: TorontoCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: WEALTH MANAGEMENTJob Type: RegularPay Type: SalariedPosted Date: 2025-09-25Application Deadline: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.Inclusive EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. RBC strives to deliver a workplace based on respect, belonging and opportunity for all. #J-18808-Ljbffr



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