Major Incident Manager Bell Business Markets
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Act as escalation contact for customer service assurance issues Lead major incidents through their lifecycle to resolution Provide leadership and technical guidance during conference calls Coordinate communications among teams, partners, and suppliers Produce and review timely post mortem reports Requirements:
In-depth telecommunications industry knowledge Knowledge of data centers, LAN/WAN, VoIP, and security solutions Strong analytical and deductive reasoning capabilities Proven customer service skills and quality focus Advanced knowledge of Bell Business Markets products and services Apply incident leadership, telecommunications expertise, and customer service skills to support Bell Business Markets and enterprise customers.
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Major Incident Manager Bell Business Markets
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