Operations Specialist

3 days ago

Calgary, AB, Canada Brobston Group Full-time

Summary

The Operations Specialist supports store operations, customer service, point-of-sale services, order fulfillment, and logistics. The role helps maintain service standards, operational accuracy, and a positive client experience.

Responsibilities

  • Provide customer service and resolve or elevate customer issues professionally.
  • Process transactions, manage cash handling, and maintain compliance with POS and loss prevention policies.
  • Support order fulfillment, BOPIS operations, shipping, receiving, inventory, and merchandising tasks.
  • Assist with team training, audits, seasonal inventory, and daily operational projects.

Requirements

  • At least 2 years of experience in a client-facing service desk role.
  • Strong customer service, communication, multitasking, and teamwork skills.
  • Interest in technology and its use in retail customer service.
  • Retail experience in shipping, receiving, merchandising, order fulfillment, or inventory management is preferred.
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