Onboarding Specialist
2 weeks ago
About ZayZoon ZayZoon is a financial empowerment platform that helps businesses of all sizes improve employee financial wellness. With 74% of customers reporting reduced financial stress, we offer services such as earned wage access and other solutions that positively impact employee productivity. Our growth was recognized in the 2025 Deloitte Technology Fast 50/500 and top‑10 Canadian growth companies list, and we recently closed a Series B round of nearly $50 million. Role Overview As an Onboarding Specialist, you will guide new partners and employers from successful sale through launch, managing all implementation steps from technical configuration to account readiness. You’ll collaborate closely with Partner Sales, Product, Engineering, Finance, and Client Success to troubleshoot issues, ensure requirements are met, and deliver a seamless, timely onboarding experience. Key Responsibilities Own the end-to-end onboarding technical process for new partners and clients, ensuring a timely, accurate, and positive experience. Manage the onboarding schedule, maintain clear timelines, and communicate proactively with partners, clients, and internal teams. Facilitate live onboarding meetings, walking clients through Employer Connect, key workflows, and feature capabilities. Complete technical configuration for various payroll platforms, including data mapping, connection validation, and integration testing. Collaborate closely with Engineering, Partner Sales, Client Success, and Product to troubleshoot and resolve onboarding‑related issues. Provide clear guidance on employer resources, including payroll setup, reporting tools, and employee communications. Process any partner or client ZayZoon branded resource orders, coordinating delivery and ensuring timely receipt. Maintain documentation, status updates, and accurate records throughout the onboarding lifecycle. Identify opportunities to improve onboarding processes and enhance both partners’ and employers’ experiences. Qualifications 3+ years of experience in onboarding, client implementation, customer success, or a similar role within a SaaS or tech‑enabled environment. Familiarity with technical setups, integrations, and system configuration. Strong project management and organizational skills with the ability to manage multiple onboarding projects concurrently. Excellent verbal and written communication skills; confident leading client‑facing meetings. Problem‑solving mindset with the ability to diagnose issues, coordinate with teams, and drive resolution. High attention to detail and comfort working in fast‑paced, evolving environments. Benefits & Work Culture Fully remote, forever – work from anywhere you choose. Flexible time‑off program with up to 6 weeks of vacation. Comprehensive medical, vision, dental, mental‑health coverage, and a wellness stipend starting on day 1. Inclusive parental‑leave top‑up, earned‑wage access, real‑time market data for salaries, and a culture that supports lifelong learning. Application Process Every application will be reviewed by our team. We are committed to keeping you informed throughout the process and will respond to all inquiries. Apply with confidence – we’re excited to hear from you. Seniority Level: Mid‑Senior | Employment Type: Full‑time | Job Function: Human Resources | Location: Calgary, Alberta, Canada (Remote) #J-18808-Ljbffr
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Onboarding Specialist
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Onboarding Specialist
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Calgary, Alberta, Canada Wagepoint Full timeWho We Are:At Wagepoint, we're good people. Sure, maybe we're biased. But that's only because Wagepointers bring the best versions of ourselves to do some of the best work in our careers.We're an authentic team who bring our diverse backgrounds, ideas, experiences and cultures together to make payroll magic. Speaking of, we "pull rabbits out of hats" for...
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