Supervisor, Golf Outside Operations: Legends on the Niagara

Job Summary Under the supervision of the Head Golf Professional, the Outside Operations Supervisor is responsible for managing the day-to-day operations of the starters, marshals, bag drop attendants, greeters, shuttle drivers and golf cart attendants. The individual will promote an enthusiastic professional atmosphere focused on providing exceptional guest experiences. Responsibilities Works directly with staff to inspire and foster a positive and efficient work environment across the entire outside operations team. Supervises the day-to-day outside operations of the guest services area including opening and closing procedures to ensure assets are accounted for and the building is secure. Works closely and directs the workflow of all outside staff, starters, rangers, shuttle drivers, bag drop and cart cleaning staff to ensure a great guest experience. Works closely with the Tournament Coordinator to facilitate event requirements, set up, tear down, etc. Sets and sends weekly work schedules to golf operations staff, adjusts staffing levels, calls off staff, etc. to ensure efficient operations. Performs all HR/Payroll functions, inclusive of but not limited to, timecards, change of status, performance appraisals, performance management, coaching, training, etc. Monitors the pace of the play on the golf course and ensures rangers on duty are completing reports and providing updates on the status of time par on a regular basis. Participates in supervisor meetings to evaluate operations, provides input, and makes recommendations to promote continuous improvement. Monitors employee performance and communicates any concerns to the Head Golf Professional. Addresses guest complaints or escalated issues regarding pace of play or general course issues and comes up with a plan to resolve the concerns. Provides and maintains overall customer service satisfaction. Ensures the general housekeeping standards of the outside operations locations and cart building are maintained. Assists with policy enforcement when dealing with the presence of outside alcohol/intoxicated guests. Completes incident reports for guests and employees in the absence of the Associate Professional. Performs other related duties as assigned. Qualifications PGA Assistant or Associate Professional in good standing. Three (3) years of experience as a working supervisor or in a leadership position within the service industry dealing with the public. Proven leadership skills and the ability to direct and monitor performance of employees to ensure guest expectations are met. Previous practical experience and knowledge of daily golf operations at a similar golf facility would be considered an asset. Proven customer service skills; self‑motivated, strong leadership and supervisory skills, excellent interpersonal skills; ability to deal with the public using tact and diplomacy; conflict resolution skills, high level of professionalism and integrity. Compensation $63,727.53 To $76,136.23 Annually – (Hourly Rate of Pay $30.41 – $36.60 based on experience). Benefits/Perks 40 Hour work week, day shifts, (8.00am – 4.00pm) off Sunday / Mondays. Eligible to enroll in the company-defined benefit pension plan. Complete complimentary access to the entire facility, golf courses, practice facility and golf academy. PGA of Canada dues paid annually. Uniformed supplied on an annual basis. Mobile phone issued. Education and travel allowance to attend conferences and workshops. Passes to Niagara Parks attractions to share with family and friends. Free entry into all Niagara Parks attractions. Access to the Attractions Ontario Reciprocal Program and Perkopolis. Employee discounts to Niagara Parks retail stores, culinary experiences, and golf experiences. #J-18808-Ljbffr