Remote Customer Support Specialist at Infinity Software

6 days ago
Calgary, AB, Canada Bilinguallink Full-time
Join Infinity Software as a Remote Customer Support Specialist, helping clients in the lending sector. Manage support inquiries and resolve technical issues through various communication channels. Infinity Software, part of Aquila, is searching for an experienced Customer Support Specialist to connect with 20 to 40 clients across the U.
S. and Canada. This full-time, remote role requires a proactive approach to handle technical troubleshooting and provide exceptional client communication. The ideal candidate will thrive in a dynamic environment, ensuring efficient resolutions and stellar customer experiences.

Key Responsibilities
• Manage incoming support requests via phone, chat, and email
• Troubleshoot technical issues and guide users effectively
• Collaborate with Developers and Business Analysts for solutions
• Document complex issues and share findings with the team
• Train clients on software updates and enhancements

Requirements:
• 2+ years of technical customer support experience
• Proficiency with Microsoft Office and remote access tools
• Available to work 9:00 a.m.
- 5:00 p.m. PST
• Strong problem-solving and critical thinking abilities
• Excellent verbal and written communication skills Leverage your technical expertise to support clients at Infinity Software and impact alternative lending positively. #J-18808-Ljbffr

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