13620 - Housing Services Coordinator

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division: Community Real Estate and Asset Management

Program: Affordable Housing - Multiple Locations

Employment Type: Permanent Full-Time (35+ hours per week)

Number of Positions: 1

Compensation: $27.25 - $32.41 per hour

About the Position:

The Housing Services Coordinator is responsible for maintaining occupancy across affordable housing properties through vacancy marketing, applicant screening, eligibility assessment, leasing tenant onboarding, move-in and move-out administration, and rent reviews. The position serves as a primary contact for prospective tenants and supports consistent, accurate, and compliant tenanting processes.

Reports to: Housing Services Manager

Key Duties and Responsibilities:

Vacancy Management and Advertising

• Advertises and markets vacant units through approved channels
• Maintains accurate vacancy listings, waitlists, and applicant records
• Responds promptly and professionally to inquiries from prospective tenants, referral agencies, and community partners
• Schedules and conducts property and unit showings
• Coordinates the tenanting process to support occupancy targets and minimize vacancy periods

Applicant Screening and Eligibility Assessment

• Receives, reviews, and processes housing applications and supporting documents
• Assesses applicant eligibility against applicable program guidelines, operating agreements, and funder requirements
• Verifies income, household composition, residency status, and other required eligibility information
• Conducts applicant interviews or clarification meetings as required
• Completes applicant screening and reference checks in accordance with organizational policy
• Documents assessments, decisions, and recommendations accurately and confidentially
• Communicates application outcomes and next steps to applicants

Lease Preparation and Signing

• Coordinates unit offers, applicant acceptance, and pre-leasing requirements
• Prepares tenancy agreements, addenda, and related documentation
• Meets with approved applicants to review and sign tenancy agreements
• Explains tenancy terms, building policies, tenant rights, and tenant responsibilities
• Confirms receipt of required deposits, documents, and information before move-in

Move-In and Move-Out Administration

• Coordinates move-in and move-out dates with tenants and relevant internal teams
• Conducts move-in and move-out condition inspections and complete required reports
• Provides tenant orientation and information about building services, procedures, and amenities
• Ensures keys, access devices, and required tenancy documents are issued or returned
• Maintains accurate records of tenancy commencement, termination, and unit occupancy status
• Processes security deposit documentation and refunds in accordance with applicable requirements

Rent Reviews and Tenancy Records

• Conducts annual and periodic rent reviews in accordance with program and funding requirements
• Collects and verifies income and household information required for rent calculation
• Calculates tenant rent contributions and process rent adjustments where applicable
• Communicates rent changes and documentation requirements clearly to tenants
• Maintains complete, accurate, and confidential applicant and tenant files
• Prepares tenanting, leasing, occupancy, and rent review reports as required
• Processes rent cheques with the use of cheque scan equipment

Building Premises and Compliance

• Conducts at minimum weekly walk-throughs of premises, including the parkade, to ensure tenant compliance with building policies, rules and regulations
• Serves tenants with warnings and RTB notices when required
• Attends RTB hearings and serves as a witness when required
• Assists with providing access to vendors and trades people to the building or units in order to conduct their scope of work
• Responds to emergencies during working hours
• Assists with the arrangement of, and seeking donations for, tenant activities that foster a sense of community within the building
• Ensures compliance with H&S regulations and policies, including inspections and hazards control and report

Education, Training and Experience:

• Diploma or degree in property management, business administration, social services, housing management, or a related field, or an equiva