Sales & Customer Service Coordinator

Schedule: Approximately 40 hours/week, Monday-Friday

Compensation: $25/hour + Commission

About the Role

We are looking for a Sales & Customer Service Coordinator to manage inbound sales

opportunities, customer communication, quoting, follow-ups, and business development for a

growing snow and property services company.

During the fall and winter season, the primary focus will be responding to high-intent inbound

leads from customers looking for seasonal snow-removal contracts. Success comes from

responding quickly, communicating professionally, preparing accurate quotes, and following up

consistently.

During the spring and summer, the role will shift toward outbound business development,

cross-selling, and selling additional property services to new and existing customers.

Key Responsibilities

• Respond to inbound leads by phone, text, and email.
• Prepare and send accurate customer quotes.
• Follow up consistently on outstanding sales opportunities.
• Convert qualified inquiries into signed service contracts.
• Maintain accurate customer and sales records in Jobber.
• Answer customer questions and resolve routine service concerns.
• Coordinate with operations during snow events.
• Conduct outbound prospecting and business development during spring and summer.
• Cross-sell additional services to existing customers.
• Attend occasional property visits, site inspections, and customer meetings.
• Build and maintain strong customer relationships.

Compensation

• 3% commission on collected new snow-removal revenue from company-generated inbound leads.
• Approximately 6% commission on collected spring, summer, and fall service revenue closed by you.
• $2,000-$3,000+ per month in commission may be achievable during stronger sales months.
• Approved business mileage reimbursed.
• Commission earnings depend on lead volume, collected revenue, and performance and are not guaranteed.

Schedule & Work Arrangement

• Full-time, approximately 40 hours per week.
• Primarily Monday to Friday during regular business hours.
• Primarily work-from-home.
• Some evening or weekend flexibility may be required during snow events or for customer follow-up.
• Occasional travel within Etobicoke and West Toronto for property visits, quotes, and

Requirements

• Highly organized and detail-oriented.
• Professional, personable, and customer-focused.
• Confident communicating by phone, email, and text.
• Strong with follow-up and lead management.
• Comfortable discussing pricing and services with customers.
• Comfortable with both inbound sales and outbound prospecting.
• Able to work independently and manage priorities.
• Motivated by commission and business growth.
• Interested in developing into a larger sales or leadership role.

Required:

• Reliable access to a vehicle for occasional customer meetings and site visits.

Preferred:

• Previous experience in sales, customer service, business development, home services, or property services.
• Experience with CRM or scheduling software is an asset.
• Snow-removal experience is not required.

This is an opportunity to join a growing company as its first dedicated sales role. As the

business expands, there is potential to advance into Senior Sales, Business Development,Account Management, Team Leadership, or Sales Management