Director - Product Management, Agentic AI

Director - Product Management, Agentic AIBusiness Unit: Store Support Centre (SSC)lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we\'re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.about this teamWe are seeking an experienced Global Product Management Director with expertise in Salesforce and emerging Agentic AI technologies to lead strategic product initiatives for our Platform-as-a-Service (PaaS) offerings on our Guest Support Team. This executive-level role requires a visionary leader who can bridge technical complexity with business strategy while driving innovation across international markets.The successful candidate will oversee the entire product lifecycle, from strategy development through launch and optimization, while managing cross-functional teams across multiple geographies. This position reports directly to the VP of Guest Support and requires someone who can translate complex platform requirements into clear product strategies that deliver measurable business value.Core ResponsibilitiesDefine and execute global product strategy for PaaS platforms that aligns with company objectives, market dynamics, and emerging technology trendsDevelop compelling product vision for Agentic AI capabilities that transforms Guest workflows and creates competitive differentiationEstablish and communicate strategic roadmaps spanning 12-36 months that balance innovation with technical feasibilityLead quarterly planning sessions and assign objectives to product teams across regionsMake strategic build-vs-buy decisions for platform capabilities and third-party integrations for Agentic AIOversee development and enhancement of Salesforce-based platform products including Sales Cloud, Service Cloud, Marketing Cloud, and Experience CloudDesign and manage API product lifecycle, defining standards, versioning strategies, and developer experience guidelinesEnsure platform scalability, reliability, and security meet enterprise-grade requirementsPartner with engineering leadership on platform architecture decisions for distributed systems, data management, and integration frameworksDrive platform adoption metrics including API usage patterns, developer engagement, and internal customer satisfactionAgentic AI Product DevelopmentChampion development of autonomous AI agent systems capable of planning, reasoning, and coordinated action across business processesPartner with technology to establish evaluation frameworks and production monitoring systems for non-deterministic AI behaviorsDesign knowledge infrastructure that codifies subject matter expertise into repeatable, scalable agent capabilitiesImplement responsible AI practices addressing ethics, bias detection, transparency, and governanceDefine success metrics for AI-driven features that balance automation efficiency with human oversight requirementsCross-Functional Collaboration & LeadershipLead and mentor a team of 8-10 product managers and 2 group product managersFoster collaboration across engineering, UX Design & Research, eCommerce, data science, CRM, Omni, Retail and Global FulfillmentManage complex stakeholder relationships with C-suite executives, SSC, and third-party partnersConduct executive presentations to senior leadership on product performance and strategic directionChampion guest-centric culture by incorporating user feedback into product planning and development processesMonitor competitive landscape, conduct market analysis, and stay current on industry trends in PaaS, CRM, and Agentic AITrack key performance indicators including revenue growth, cost per contact, lifetime value, retention metrics, and NPSPartner with finance teams to analyze operational costs, pricing strategies, and ROI projectionsIdentify and evaluate new market opportunities for Agentic AI expansionQualificationsEducationBachelor\'s degree requiredin Computer Science, Engineering, Business, Product Management, or related technical fieldMBA or Master\'s degree strongly preferredin Business Administration, Technology Management, or equivalent advanced degreeDual degree programs (MBA/MS Engineering or MBA/MS Computer Science) are a significant advantage for technical product leadership rolesExperience10+ years of progressive product management experience with at least 5+ years in leadership roles managing product managers or cross-functional teams5+ years demonstrated experience with Salesforce platform including configuration, customization, API integrations, and multi-cloud implementations3+ years hands-on experience with Platform-as-a-Service products, API management, developer tools, and platform ecosystems2+ years working knowledge of AI/ML technologies, with preference for experience building Agentic AI systems, multi-agent coordination, or autonomous agent workflowsProven track record of successfully launching enterprise-grade products with measurable business impact and revenue generationExperience operating in global markets with understanding of regional requirements, cultural dynamics, and international go-to-market strategiesSalesforce Expertise: Deep knowledge of Salesforce architecture, data models, Lightning Platform, Flow Builder, Process Builder, and AppExchange ecosystemPlatform & API Management: Strong understanding of RESTful APIs, webhooks, microservices architecture, authentication protocols (OAuth, SAML), and API versioning strategiesAgentic AI Fundamentals: Working knowledge of large language models (LLMs), prompt engineering, agent orchestration frameworks, evaluation methodologies, and production AI system monitoringData & Analytics: Proficiency with data pipelines, data quality management, SQL, analytics platforms (Einstein Analytics, Tableau, Power BI), and metrics-driven decision makingCloud Technologies: Familiarity with IaaS, PaaS, SaaS models and major cloud providers (AWS, Azure, GCP)Agile & Development Methodologies: Expert-level understanding of Scrum, Kanban, SAFe frameworks, sprint planning, backlog management, and continuous delivery practicesLeadership & Soft SkillsStrategic Thinking: Ability to balance long-term vision with short-term execution while navigating ambiguity and complexityExecutive Communication: Outstanding written and verbal communication skills with ability to present to C-suite, board members, and enterprise customersInfluence Without Authority: Proven ability to drive consensus across organizations, manage conflicting priorities, and build trust with diverse stakeholder groupsProduct Sense & Customer Empathy: Intuitive understanding of user behaviors, pain points, and emotional drivers that create differentiated experiencesData-Driven Decision Making: Strong analytical capabilities to extract insights from complex datasets and translate findings into actionable product strategiesChange Management: Experience leading organizations through digital transformation initiatives and technology adoption programsPeople Development: Track record of attracting, developing, and retaining high-performing product management talentPreferred Qualifications & CertificationsSalesforce Certifications: Administrator, Platform App Builder, Sales/Service Cloud Consultant, or Architect certificationsProduct Management: Certified Product Manager (AIPMM/280 Group), Product School Certification, or Pragmatic Institute Certified Product ManagerAgile Certifications: Certified Scrum Product Owner (CSPO), Certified Scrum Master (CSM), or Professional Agile Leadership (PAL)AI/ML: Coursework or certifications in Machine Learning, AI Product Management, or Agentic AI systemsMust HavesAcknowledge the presence of choice in every moment and take personal responsibility for your life.Possess an entrepreneurial spirit and continuously innovate to achieve great results.Communicate with honesty and kindness and create the space for others to do the same.Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.Foster connection by putting people first and building trusting relationships.Integrate fun and joy as a way of being and working, aka doesn\'t take yourself too seriously.additional notes Imm igration support is potentially available for this role.compensation and benefits packagelululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Thetypical hiring range for this position is from $ 182,000-$238,900 annu ally; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program and equity offerings , subject to program eligibility requirements.At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:Extended health and dental benefits, and mental health plansPaid time offSavings and retirement plan matchingParenthood top-upExtensive catalog of development course offeringsPeople networks, mentorship programs, and leadership series (to name a few)Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.workplace arrangementHybridIn-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at accommodations@lululemon.com . In your email, please include the position title, the location of the position and the nature of your request. #J-18808-Ljbffr