Deli/Cheese Department Manager

Base pay range CA$49,500.00/yr - CA$54,500.00/yr If you’re looking for more, you’ve come to the right place. From the moment we opened our doors in 1981, we have strived to be different. Our team members are special, and that makes our workplace unique. They uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers, and finding a place where their potential meets opportunity. Job Description As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve strong business results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through hands‑on leadership, coaching, and operational excellence, you’ll empower your team to grow and succeed. Deliver outstanding customer service while supporting Farm Boy’s vision of the best fresh shopping experience. Collaborate with the Store Manager and Retail Specialist to execute strategies that drive performance and achieve departmental goals and business objectives. Build a culture of trust and engagement through one‑on‑one coaching and regular team huddles that share goals, celebrate wins, exchange product knowledge, and encourage feedback. Develop and lead a high‑performance team by overseeing recruitment, training, coaching, performance reviews, recognition, and ongoing development while maintaining confidentiality and trust. Promote and communicate company policies and procedures as outlined during management meetings and within policy manuals, employee handbooks, and written directives to ensure consistent compliance. Oversee departmental operations and business deliverables, including inventory management, ordering, item maintenance, product quality and rotation, shrink management, merchandising, invoicing, scheduling, and payroll functions. Participate in store coverage rotations as Manager on Duty, including opening and closing duties and supporting emergency alarm response when required. Ensure adherence to all Safe Food Handling and Health & Safety policies, procedures, and regulatory requirements. Contribute to overall store success by undertaking additional responsibilities as required. Qualifications A genuine passion for delivering engaging and exceptional customer service. Completion of a post‑secondary program with an emphasis in business, plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience. Completion of Public Health Food Handler certification, Smart Serve, and Level A First Aid & Basic CPR, or a commitment to obtain all required certifications within six months of hire. Proven ability to thrive in a fast‑paced, dynamic environment, effectively managing competing priorities while maintaining high performance standards. Strong organizational, analytical, and interpersonal skills with demonstrated success in team engagement and development. Comfort learning and working with both manual and automated systems, along with experience using various computer software applications. Flexibility to work a dynamic schedule including evenings, weekends, and holidays. Fluency in English; French language skills considered an asset. What We Bring To The Table Comprehensive benefit program and coverage that varies by position. Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program. 10% discount on in‑store purchases. On‑the‑job training and the prioritization of internal promotions to help you grow and embrace new opportunities. The opportunity to support local neighbourhoods through our community programmes. This role is eligible to participate in Farm Boy profit‑sharing plan. Additional Information We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non‑traditional career paths. We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them. We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy. Seniority level Not Applicable Employment type Full‑time Job function Management Industries Software Development and IT Services and IT Consulting Referrals increase your chances of interviewing at Farm Boy Inc. by 2x Get notified about new Food Service Worker jobs in Ottawa, Ontario, Canada. #J-18808-Ljbffr