Technical Writer

2 weeks ago

Prescott and Russell United Counties Alfred, Canada Insight Global Full time

Insight Global is seeking a Technical Writer will work closely with a specialized project team that is currently being formed. Their primary task will involve rewriting over 2000+ articles used by our Operations team members based in Canada to implement a new knowledge base. The goal is to create documentation that is clear, concise, and user-friendly. The ideal candidate should have experience with large-scale content migration projects that operate under tight timelines. Additionally, they should be skilled at validating content accuracy by collaborating with subject matter experts.

D2D:
Writing 1-2 page manuals/articles with SOPS, reference guides (writing for customer service facing teams)
Team develops brief articles for an audience/associate that has to consume material quickly to help customer on the phone
Ensure articles are adhering to established guidelines and brand standards

MUST HAVES:
3-5 years of technical writing experience
Support articles for front and back-office audiences
Experience with style guides (MLA, AP, Chicago, Microsoft)
Bachelor's degree (preferably in English, Journalism, or related)

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