Client Care

Role: Client Care & Warranty Specialist

Reports to: Client Care & Warranty Supervisor

Role Overview:

Not for Everyone. Exactly the Point.

Some people want a job where the day is predictable, the tasks are narrow, and the pace is steady.

This is not that job.

At SWS Warning Lights Inc., we are looking for an A-player.

Someone who takes initiative.

Someone who figures things out.

Someone who cares deeply about people and details.

Someone who can move fast, think clearly, and still make clients feel genuinely cared for.

This role is for the person who likes variety more than routine.

The person who can move from a phone call to an invoice question, to a warranty claim, to an Accounts Receivable (AR) dispute, to returned-product assessment without losing focus.

The person who does not panic when the day changes.

The person who gets energized by solving problems, learning new things, and being counted on.

If you want to make an impact, own your work, and be part of a team that truly cares about the client experience, keep reading.

What You’re Walking Into

• You will be one of the first people our clients connect with.
• That means your voice, your judgment, follow-through, and your attitude matter, a lot.
• You will help clients with inquiries, quotes, orders, billing questions, warranty claims, troubleshooting, and follow-up. You will also work closely with internal teams like Engineering, Production, and Quality to help move issues toward resolution.

This role is part client care, part problem-solving, part coordination, part admin accuracy, and part hands‑on warranty support.

Some days are smooth and predictable.

Some days are not.

The right person is energized by that variety rather than drained by it.

Who We Want

• A-players: You hold yourself to a high standard. You do not wait to be chased. You care about doing things right, following through, and being someone the team can rely on.
• Proactive: You take initiative. You do not sit back and wait for instructions on every little thing. You look ahead, ask smart questions, and move things forward.
• Technically Savvy: You are comfortable learning technical products, understanding how things work, and helping others understand them too.
• Lifetime Learner: Open to learning new systems, internal processes, product knowledge, warranty workflows, you are not intimidated by learning. You embrace it.
• Client‑Focused: You know how to listen. You know how to stay calm. You know how to make people feel helped, not handled.
• Adaptable: You can shift gears quickly and still stay organized, thoughtful, and accurate.
• Hands‑On: You are comfortable stepping away from the desk, reviewing returned product, and getting closer to the issue so you can help solve it properly.
• Accountable: You own your work. You own your communication. You own the outcome.

What You’ll Actually Be Doing

• Answering client calls and emails with professionalism, empathy, and confidence
• Helping with quotes, orders, pricing questions, lead times, tracking, and product inquiries
• Handling billing questions, invoice issues, and accounts receivable follow-up
• Receiving and processing warranty claims with urgency and accuracy
• Reviewing returned products and coordinating with internal teams on next steps
• Helping troubleshoot issues and guide clients toward solutions
• Managing admin details accurately while still delivering a high‑level client experience
• Learning products, systems, and processes so you can become increasingly capable and confident
• Using notes, SOPs, examples, and judgment, not scripts, to do the job well
• Taking initiative in a role where every day brings something different

What This Role Is Not

• a script‑reading call‑centre job
• a role for someone who wants one narrow specialty
• a fit for someone who gets rattled by variety
• a role for someone who avoids technical learning
• a desk‑only position with no hands‑on involvement
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