Parks Information Officers and Seasonal District Support

Job Information Job Title: Parks Information Officers and Seasonal District Support Job Requisition ID: 78254 Ministry: Forestry and Parks Location: Fort McMurray District - Gregoire Lake Provincial Park Full or Part-Time: Full-Time Hours of Work: 36.25 or 40-hours per week Permanent/Temporary: Temporary – Wage, Seasonal Scope: Open Competition Closing Date: Open Until Suitable Candidate Found Classification: Administrative Support 2 (AS2) / Administrative Support 3 (AS3) Salary Administrative Support 2 (AS2) based on 40 hours per week: $23.79 - $26.76 per hour Administrative Support 3 (AS3) based on 36.25 hours per week: $23.34 - $29.53 per hour Regular Wage employees receive 11.6% in lieu of benefits and vacation leave. 5.6% of regular wage earnings instead of paid holidays 6% of regular wage earnings instead of annual vacation pay Shift Premium Pay: $3.25 per hour for weekends and holidays $2.75 per hour for evenings Wage employees may be entitled to the Fort McMurray Allowance. Website: https://www.alberta.ca/premium-pay-directive About Provincial Parks Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. For more information about the Ministry of Forestry and Parks, visit: https://www.alberta.ca/forestry-and-parks Fort McMurray District The Fort McMurray District is a part of the North Region, including Gregoire Lake Provincial Park, Hangingstone, Maqua Lake, and Crow Lake Provincial Parks. The Fort McMurray District is seeking motivated, courteous, and hardworking individuals with exceptional customer service skills to fill the Seasonal District Support and Information Officer positions at Gregoire Lake Provincial Park. Role Responsibilities Information Officer (IO) The IO is based indoors at the registration booth/concession. Responsibilities include providing exceptional front-line customer service while registering campers and delivering information about park activities, regulations, and amenities. IOs are expected to provide a welcoming and inclusive environment for all visitors in-person, over the phone, or online. Strong time management skills, attention to detail, work well under pressure. Conflict resolution skills to manage customer complaints and facilitate feedback. Seasonal District Support The position has a combination of duties, supporting and assisting with daily operations at park facilities. The primary purpose is to be the first point of contact for Information Officers, providing guidance, ensuring excellent customer service, and collaborating with team members. Supports the Area Office Coordinator through revenue tracking and reconciliation and other administrative tasks. Excellent time management skills, strong attention to detail, effective problem-solving skills. Ability to work independently. Strong conflict resolution skills to manage customer complaints and facilitate feedback. Current Hiring Needs 7 Information Officers (IOs) 1 Seasonal District Support Information Officer Duties (AS2) Administrative Duties Record safety, accident, or wildlife occurrence information on reports and ensure timely delivery. Maintain lost and found records; tag and organize found items efficiently. Assist in distribution of information-based communications (posters, brochures, program advertisements). Maintain knowledge of recreational/tourist opportunities to respond to in-person and telephone/email requests. Business Operations (Booth, Camp Store, Concession) Use Shop.AlbertaParks.ca system to register campers, process changes, cancellations, checkouts, reservations, payments, and refunds. Operate cash register and point-of-sale machine using ASPIRA software; ensure accurate and balanced floats and cash outs. Open and close tasks/procedures; maintain building security, cleanliness, organization, and safety; report maintenance issues immediately. Continued Role Responsibilities Communicate hours of operation to visitors; keep facilities open during scheduled hours. Retail sales of firewood, concession items, ice, ice cream, and rentals (where applicable). Inventory management and control, restocking merchandise, tidy general area, inform supervisor of low stock. Customer Service and Communication Provide exceptional customer service as the first point of contact for day users and overnight campers. Strong communication skills with visitors and coworkers; adaptable and professional. Provide accurate and relevant information about park facilities, services, activities, tours, directives, policies, and regulations. Professionally receive, defuse, and manage all visitor concerns, complaints, emergencies, and feedback. Assist and collaborate with other park program streams (Rangers, Conservation Officers, Maintenance, Visitor Engagement, etc.). Report issues with reservation system, tills, POS, equipment, supplies promptly. Become a park specialist with detailed knowledge of park areas, history, programs, and conditions. Seasonal District Support Duties (AS3) Primary Duties Assume all AS2 duties. Manage POS system and till floats to ensure appropriate change is available. Review and reconcile camping and retail sales revenue; enter data into spreadsheets and complete weekly bank deposits. Input self-registration envelopes and data into spreadsheets and reconciliation forms. Assist Information Officers with cash out discrepancies. Assist Area Office Coordinator with other administrative tasks. Assist Supervisor with store inventory and scheduling cover-offs. Maintain open communication with other program areas; coordinate day-to-day tasks of the team; ensure daily procedures followed. Ensure IO team receives appropriate training for business operations, reservation system, and GOA processes. APS Competencies Agility – Anticipate and adapt to changing priorities and situations. Drive for Results – Champion innovation, attention to detail, proactivity, good work ethics. Develop Self and Others – Learn about park visitor needs, reflect, create learning environment, cross‑train as needed. Build Collaborative Environments – Promote collaboration, encourage thinking, eliminate barriers, facilitate open dialogue with inclusive attitude. Systems Thinking – Understand position’s contribution to broader goals and outcomes. Creative Problem Solving – Assess options, determine appropriate actions, use communication and problem‑solving skills. Qualifications Required – Information Officer (AS2) High school diploma. Preference for experience with point-of-sale machines, retail, cash handling, or customer service. Additional Requirements English language proficiency. Availability to work weekends, evenings and holiday shifts during the season. Knowledge of and experience with computer software (Excel, Outlook, Word, Publisher). Equivalency Directly related experience considered on the basis of one year of experience for one year of education. Assets Strong customer service skills. Outgoing, friendly personality that enjoys working with the public in a team atmosphere. Knowledge of Alberta Parks and direct experience with Shop.AlbertaParks.ca. Familiarity with campground operations, regulations, etiquette, and park amenities. Ability to work both independently and in a team setting. Independent problem solving and adaptability. Seasonal District Support – Additional Details Required – AS3 High School Diploma. One year of supervisory or leadership experience and customer service experience. Equivalency – AS3 Directly related experience or education considered on the basis of one year of experience for one year of education, or one year of education for one year of experience. Continued Qualifications – AS3 English language proficiency. Knowledge of Alberta Parks and direct experience with Shop.AlbertaParks.ca. Availability to work weekends, evenings and holiday shifts during the season. Strong computer skills including Microsoft Office (Excel, Word, Outlook, Publisher). Familiarity with campground operations, regulations, etiquette, and surrounding park amenities. Independent problem solving and adaptability. Assets – AS3 Independent problem solving and adaptability. Ability to work both independently and in a team setting. Well-developed interpersonal and communication skills. A passion for engaging customers and providing professional, informative, diplomatic service. Outgoing, friendly personality that enjoys working with the public in a team atmosphere. Knowledge of local tourism, amenities, flora and fauna. Required Documents Prior to Employment Valid Criminal Record Check Valid Class 5 Driver’s License Valid First Aid/CPR-C Certificate Valid WHMIS 2015 Certificate AS3 Specific Documents Valid Defensive Driving Certificate Valid Driver’s Abstract Refer to Minimum Recruitment Standards: https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards Notes Positions may encounter emotionally challenging situations, conflict resolution, and emergencies. 4 seasonal wage opportunities starting the end of April to the end of September long weekend. 3 seasonal wage opportunities starting the end of June to the end of September long weekend. Positions will require work evenings, weekends, and holidays throughout the summer. Reliable transportation to/from work is required. Adherence to Alberta Parks Uniform Policy. Interview candidates must provide three work‑related references. Seasonal District Support position primarily based out of Gregoire Lake Park Office April 2026 – end of October 2026. Training will be provided. Shared rental staff housing may be available, depending on park location. Instructions for Resume Include date ranges (month and year) for all education and work experience. Indicate whether work experience was casual, part‑time or full‑time. Example: Camp Counsellor: Jan 2016 – June 2019 (PT, 3 eight‑hour shifts per week). What We Offer Working for the Alberta Public Service – https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx Alberta Public Service Benefit Information – https://www.alberta.ca/alberta-public-service-benefits Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca Professional learning and development – https://www.alberta.ca/professional-development-support-directive Positive workplace culture and work‑life balance. Mentorship Programs. Resources For Applicants https://www.alberta.ca/apply-for-jobs-with-the-alberta-public-service.aspx https://www.alberta.ca/alberta-public-service-hiring-process.aspx https://alis.alberta.ca/look-for-work/ How To Apply Applicants are advised to provide information that clearly demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant competency examples. Candidates are required to apply online at https://www.alberta.ca/job-application-resources#before Information about recruitment principles available at https://www.alberta.ca/alberta-public-service-hiring-process.aspx Out-of-province applicants should obtain credential evaluation from IQAS or recognized Canadian Credential Evaluator. Closing Statement This competition may be used to fill future vacancies across the Government of Alberta at the same or lower classification level. Thank you for your interest. All applications will be reviewed to determine which candidates’ qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted. For further information or accommodation requests during the recruitment process, contact Alba Ngjelo at Alba.Ngjelo@gov.ab.ca. #J-18808-Ljbffr