Customer Support Analyst
6 days ago
OverviewWe are seeking enthusiastic entry level staff to work remotely, based out of our office located Vancouver BC. This role will provide Tier 1 application and process support for users of an international software solution for the insurance industry. You'll be providing front-line support to customers, helping get them back to doing what they need to do, as fast as possible. This means taking support tickets via phone and e-mail, and dealing directly with our customers on an ongoing basis.Individuals applying for this position must communicate effectively when speaking with, or writing to, in English. Some of needed skills would be the ability to multi-task, have a strong attention to detail, work with minimal supervision, professional demeanor, and be able to adapt into a growing and changing environment.Your success in this role comes from your passion for helping people and your knowledgeable approach. You have strong social skills and genuinely believe it\'s fun interacting with new people. You\'re good at making real connections with clients because you have great listening skills. Once you know what a client\'s issue is, you take pride in being able to personalize and support their needs.One of the things you will enjoy most about Innovation Networks is the supportive team environment. You\'re never set up for failure; instead, you get all the coaching and training that you need to succeed.Key ResponsibilitiesProvide knowledgeable, effective and efficient customer service to customers in person or on the phoneHandling a high volume of inbound calls from clients in a prompt and professional mannerTaking claims reports from clientsMeeting the SLA targets for the client are a priorityHelping clients make changes to their claimsIn conjunction with peers and management, participate and provide input into team meetings, standards, procedures, and special projectsProvide exceptional customer serviceWork 40-hour week, participate in shift coverage that includes 7-day weekQualificationsMinimum high school diplomaMinimum of 1- year experience within a call center environment or equivalent experienceBasic computer knowledge to support usersExcellent decision making and problems solving skillsEnjoys working with others and has a passion for helping clientsDelivers excellent client service and possesses strong telephone skillsCommunicates effectively when speaking with, or writing to, othersUses active listening and questioning skills to understand needs and issuesWorks well under pressure, both independently and as part of a teamEnjoys personal development and growth through learningProvides and receives constructive feedbackBe a productive member of a 20-person teamStrong interpersonal skills with a polished and professional mannerExcellent organizational skills with motivation, self-direction, and good time management skillsThe ability to maintain confidentiality and deal with sensitive or difficult situations with tact and diplomacy; and excellent attention to detail.Required Languages:Fluency in English, both spoken and writtenFluency in French will be considered an assetWe are only reviewing applicants that are legally entitled to work in Canada.We would like to thank all the candidates for spending time applying for this position. Upon successful screening, only qualified candidates will be notified regarding interviews. #J-18808-Ljbffr
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Customer Support Analyst
2 weeks ago
Vancouver, Canada Klue Full timeJoin to apply for the Customer Support Analyst role at Klue. Get AI‑powered advice on this job and more exclusive features. At Klue, we’re building the future of competitive intelligence. Our Customer Success team is hiring a Customer Support Analyst to own the performance of our Intercom Fin AI agent, making it smarter, faster, and more accurate every...
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Field Support Analyst
2 weeks ago
Vancouver, Canada A&R Solutions Full time**Field Support Analyst, A&R Solutions** **Position overview**: Reporting to the Regional Field Manager, the field support analyst is responsible for supporting IT operations across regional customer sites. Field support analysts must troubleshoot, diagnose, repair, and maintain hardware and software to ensure efficient and up-to-standard systems. Field...
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Customer Support Analyst
2 weeks ago
Vancouver, Canada AVA Industries Inc. Full timeAbout Ava Industries At Ava Industries, we’re transforming healthcare delivery by empowering providers with innovative tools that strengthen patient interactions. Our state-of-the-art, cloud-based EMR (Electronic Medical Records) software—designed by family doctors specifically for primary care providers—prioritizes user-friendly design and efficient...
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Support Analyst
2 weeks ago
Vancouver, British Columbia, Canada Aritzia Full timeTHE TEAMThe mission of the Digital Technology team is to design, build, deliver, and operate robust, efficient, and scalable Digital technology solutions that align with our strategic, business, and technology goals.THE OPPORTUNITYAritzia is growing and our Digital Technology team is growing with it. This is a unique opportunity to be part of the team...
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IT Support Analyst
5 days ago
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IT Support Analyst
2 days ago
Vancouver, Canada Smythe LLP Full time**IT Support Analyst II (Full-time, permanent)** **Pay Range: $60,000 - $70,000/year** Smythe LLP (Smythe) is looking for an experienced, team-orientated Support Analyst to join their DBS (IT) team in the Vancouver office. As a Support Analyst, you will be responsible for providing technical support to our staff to support the technological needs of the...
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IT Support Analyst
4 days ago
Vancouver, Canada Smythe LLP Full time**Support Analyst (12-month Contract)** **Pay Range**:$60,000 - $70,000/year Smythe LLP (Smythe) is looking for an experienced, team-orientated Support Analyst to join our DBS (IT) team in the Vancouver office. As a Support Analyst, you will be responsible for providing technical support to our staff to support the technological needs of the firm. **Our...
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Functional Support Analyst
1 day ago
Vancouver, Canada The University of British Columbia Full timeJob SummaryThe University of British Columbia ("UBC") is a global centre for teaching, learning and research, consistently ranked among the top 20 public universities in the world and recently recognized as North America's most international university. UBC is a diverse environment, with almost every industry vertical represented from healthcare, education,...
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Digital Technology
4 weeks ago
Vancouver, Canada Aritzia Full timeDigital - Support Analyst, Digital Technology page is loaded## Digital - Support Analyst, Digital Technologylocations: Support Office (Vancouver)time type: Full timeposted on: Posted Todayjob requisition id: R0021469**THE TEAM**The mission of the Digital Technology team is to design, build, deliver, and operate robust, efficient, and scalable Digital...
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Digital Technology
4 weeks ago
Vancouver, Canada Aritzia Full timeDigital - Support Analyst, Digital Technology page is loaded## Digital - Support Analyst, Digital Technologylocations: Support Office (Vancouver)time type: Full timeposted on: Posted Todayjob requisition id: R0021469**THE TEAM**The mission of the Digital Technology team is to design, build, deliver, and operate robust, efficient, and scalable Digital...
