Quality Assurance Consultant
6 days ago
Quality Assurance Consultant Shared Health-Soins Communs – Klinic Community Health Posting End Date: December 12, 2025City: WinnipegDepartment: Crisis Program Position Summary Reporting to the Crisis Program Manager, the Quality Assurance Consultant develops, implements and monitors quality assurance processes for the crisis line. The role ensures that callers receive exceptional service, that program and accreditation standards are met, and that best practice standards for crisis response are continuously reviewed and incorporated. Key Responsibilities Develop and maintain strong working relationships with internal and external partners. Report to leadership on key performance indicators. Complete periodic call monitoring and iCarol audits with the Clinical Supervisor to ensure compliance with clinical and procedural standards. Compile and provide data to support statistical reports, including quantitative, qualitative and mixed methods. Draft report narratives for program, funder and annual reports. Collaborate with stakeholders—including local service delivery partners, 988 Canada and other crisis/distress centers—to develop, coordinate and monitor quality improvement initiatives aligned with Klinic’s strategic and operating plans. Monitor and audit iCarol, Genesys Cloud and other crisis program software platforms to ensure correct data entry and accurate reporting; advise staff and follow up on error correction. Design, implement, evaluate and identify improvement opportunities for program standards and procedures. Measure quality improvement initiatives to identify successes and areas requiring attention. Participate in strategic planning activities for quality and accreditation, ensuring ongoing maintenance of related plans and documentation. Education and Experience A degree in a human service-related discipline such as social work, psychology, sociology, nursing or education is required. Master’s degree preferred. Demonstrated education or training in change management is preferred. Experience developing and implementing audit processes, procedures and tools, including auditing computer access. Experience reviewing confidential information is an asset. Experience coaching and leading teams is an asset. Two years of experience working in a crisis or clinical service environment is required. Two years of experience supporting organizational change initiatives is required. Two years of experience applying standardized processes related to quality improvement and accreditation is preferred. Experience working with provincial or national accreditation programs is an asset. Please note that an equivalent combination of education and experience may be considered. Applicants must explain in their cover letter how they meet the required qualifications. Additional Information Start Date: Date of HireHours of Work: Monday to Friday; scheduling flexibility may be required for evenings, nights and weekendsSalary Range: $91,000.00 to $118,000.00 annually Seniority level Entry level Employment type Full-time Job function Quality Assurance Industries Hospitals and Health Care #J-18808-Ljbffr
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Quality Assurance Consultant
5 days ago
Winnipeg, Canada Shared Health-Soins Communs Full timeQuality Assurance Consultant Shared Health-Soins Communs – Klinic Community Health Posting End Date: December 12, 2025City: WinnipegDepartment: Crisis Program Position Summary Reporting to the Crisis Program Manager, the Quality Assurance Consultant develops, implements and monitors quality assurance processes for the crisis line. The role ensures that...
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Quality Assurance Consultant
7 days ago
Winnipeg, Canada Winnipeg Regional Health Authority Full timeRequisition ID: 393217 Posting End Date: December 12, 2025 City: Winnipeg Employer: Klinic Community Health Site: Klinic Community Health - Department / Unit: Crisis Program Posting Category: Clinical Union: Exempt Anticipated Start Date: As Soon As Possible FTE: 1.0 Anticipated Shift: Days; Evenings; Weekends Daily Hours Worked: 8 Annual Base Hours: 2080...
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Quality Assurance Consultant
7 days ago
Winnipeg, Canada Winnipeg Regional Health Authority Full timeSelect how often (in days) to receive an alert: Already a Manitoba health-care employee? If you are a current Manitoba health-care employee looking for new opportunities, please click on the button below. Anticipated Start Date: As Soon As Possible FTE: 1.0 Daily Hours Worked: 8 Annual Base Hours: 2080 Quality Assurance Consultant Klinic Community Heath is a...
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Quality Assurance Consultant
6 days ago
Winnipeg, Canada Winnipeg Regional Health Authority Full timeSelect how often (in days) to receive an alert: Already a Manitoba health-care employee? If you are a current Manitoba health-care employee looking for new opportunities, please click on the button below. Anticipated Start Date: As Soon As Possible FTE: 1.0 Daily Hours Worked: 8 Annual Base Hours: 2080 Quality Assurance Consultant Klinic Community Heath is a...
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Quality Assurance Consultant
6 days ago
Winnipeg, Canada Klinic Community Health Full timeRequisition ID: 393217 Posting End Date: December 12, 2025 City: Winnipeg Employer: Klinic Community Health Site: Klinic Community Health - Department / Unit: Crisis Program Posting Category: Clinical Union: Exempt Anticipated Start Date: As Soon As Possible FTE: 1.0 Anticipated Shift: Days; Evenings; Weekends Daily Hours Worked: 8 Annual Base...
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Quality Assurance Consultant
7 days ago
Winnipeg, Canada Winnipeg Regional Health Authority Full timeSelect how often (in days) to receive an alert: Already a Manitoba health-care employee? If you are a current Manitoba health-care employee looking for new opportunities, please click on the button below. Anticipated Start Date: As Soon As Possible FTE: 1.0 Daily Hours Worked: 8 Annual Base Hours: 2080 Quality Assurance Consultant Klinic Community...
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Quality Assurance Consultant
6 days ago
Winnipeg, Manitoba, Canada KLINIC COMMUNITY HEALTH Full time $91,000 - $118,000 per yearRequisition ID: 393217Posting End Date: December 12, 2025City: WinnipegEmployer: Klinic Community HealthSite: Klinic Community Health -Department / Unit: Crisis ProgramPosting Category: ClinicalUnion: ExemptAnticipated Start Date: As Soon As PossibleFTE: 1.0Anticipated Shift: Days; Evenings; WeekendsDaily Hours Worked: 8Annual Base Hours: 2080Quality...
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Winnipeg, Canada Winnipeg Regional Health Authority Full timeA regional health authority in Winnipeg is seeking a Quality Assurance Consultant to oversee quality assurance processes within its crisis program. The ideal candidate will develop and implement quality improvement initiatives while ensuring compliance with accreditation standards. A degree in a human service-related field and 2 years of experience in a...
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Winnipeg, Canada Winnipeg Regional Health Authority Full timeA regional health authority in Winnipeg is seeking a Quality Assurance Consultant to oversee quality assurance processes within its crisis program. The ideal candidate will develop and implement quality improvement initiatives while ensuring compliance with accreditation standards. A degree in a human service-related field and 2 years of experience in a...
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Winnipeg, Canada Winnipeg Regional Health Authority Full timeA regional health authority in Winnipeg is seeking a Quality Assurance Consultant to oversee quality assurance processes within its crisis program. The ideal candidate will develop and implement quality improvement initiatives while ensuring compliance with accreditation standards. A degree in a human service-related field and 2 years of experience in a...
