Director Customer Experience Quebec
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Develop the customer service excellence vision, strategy, and roadmap Lead station teams across Quebec locations Drive performance through goals, KPIs, and accountability Coordinate seamless delivery with operational departments Oversee audits, inspections, and corrective action plans Requirements:
Senior leadership experience in customer service or related industries Success leading multi-site teams and service excellence Experience managing performance, budgets, and resources Exceptional communication and relationship-building skills Bilingual French and English communication proficiency required Lead PAL Airlines customer service operations through strategic vision, operational excellence, bilingual communication, and people leadership across Quebec.
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