Medical Office Assistant/Receptionist, MH&SUS

Salary The salary range for this position is CAD $25.54 - $27.22 / hour. Job Summary We are hiring a Casual Medical Office Assistant/Receptionist, MH&SUS to join our team in New Westminster, Burnaby & Tri-Cities, B.C. We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust. A career with Fraser Health will offer you the opportunity to be a part of a dedicated team of professionals in a dynamic and rewarding health care environment. We offer a competitive compensation and benefit package, including comprehensive health benefits coverage. Important to know Before we can finalize any offer of employment, you must confirm you are legally entitled to work in Canada. Take the next step and apply so we can continue the conversation with you. Detailed Overview Under the general supervision of the Coordinator and reporting to the Manager, Clinical Operations, this position provides administrative day-to-day support to the assigned area supporting substance use services. Duties include reception, interacting directly with patients who have highly complex medical needs, registering new patients and booking appointments and referrals, establishing and maintaining charts and chart organization, processing specimens, ordering supplies and maintaining stocks, maintaining databases, management of electronic patient caseloads, transcribing from dictaphone, typing material, setting up and maintaining filing systems, processing incoming and outgoing mail, faxes, reports/records and internal and courier documents, arranging meetings/special functions, and operating office equipment. This role handles confidential matters for the Coordinator, nurses, physicians, psychiatrists and other members of the multi-disciplinary team. It also supports set-up and dismantling of exam rooms, obtaining and delivery of specimens, and arranging blood tests and diagnostic testing as directed. Responsibilities Provides reception services by operating a multi-line switchboard or phone, registering new patients, booking appointments, following up on physician orders regarding referrals and diagnostic tests, answering/directing incoming calls for staff, taking messages, and providing information of a general nature regarding the clinic. Contacts other mental health clinics/centres to obtain information as required. Types material such as correspondence, reports and documents using word processing software and computerized systems; inputs client information, maintains registers, and transcribes from dictaphone. Prepares informational/resource packages for patients and/or families. Collects data from various sources, enters data into computerized systems and ensures data is kept up to date; gathers, compiles, retrieves information and prints related reports. Sets up and maintains patient and administrative filing systems, protecting confidentiality; creates and labels files, develops forms, indexes materials and files. Processes incoming and outgoing mail, faxes, reports/records, and internal and courier documents; receives, records, date stamps, sorts and distributes mail; signs for receipt of packages as needed. Monitors levels of medical and pharmaceutical equipment and supplies and orders as necessary; maintains levels of stationery and resources. Cleans medical equipment and instruments; maintains clean and organized supply areas; sets up and dismantles exam rooms as assigned. Obtains urine specimens for routine drug screening and arranges blood tests and diagnostic testing as directed; follows up on physician orders as assigned. Arranges meetings and special functions, including booking rooms, arranging catering, sending invitations, typing and circulating notices/agendas, and recording minutes. Operates office equipment and performs minor maintenance; coordinates with the Coordinator for more complex maintenance needs. Liaises with health care and social service organizations and general practitioners’ offices to provide program-related information; may attend meetings as required. Performs other related duties as required. Qualifications Education and ExperienceGrade 12, completion of a Medical Office Assistant diploma plus one year of recent related office/clerical experience, or an equivalent combination of education, training and experience. Skills And Abilities Knowledge of medical terminology. Ability to establish and maintain rapport with patients. Effective verbal and written communication skills. Ability to work effectively with a multi-disciplinary team and be a self-starter. Ability to deal effectively with others and demonstrate good interpersonal skills. Ability to exercise sound judgment and organize work with priority setting in collaboration with others. Initiative and ability to work independently and with others. Typing speed of 50 wpm and basic computer software proficiency. Working knowledge of general office practices and procedures; ability to perform duties requiring physical activity. About Fraser Health Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada. We acknowledge the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and are home to 32 First Nations within the Fraser Salish region. We value diversity and are committed to an inclusive, equitable and culturally safe workplace. Our team of 50,000+ staff, medical staff and volunteers delivers hospital and community-based services. We are committed to planetary health and value diversity in the workforce. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aim to treat everyone with inclusion and cultural safety. Together, we are the heart of health care. IMPORTANT: Recruitment scam warning — Please be aware of scams falsely claiming to represent Fraser Health. We will never ask for money or payment, nor for you to download or install an app during our recruitment process. #J-18808-Ljbffr