Senior Transformation Consultant at RBC

5 days ago

Edmonton, Division No. 11, Canada national bank Full-time
Become a pivotal Senior Advisor for Transformation at RBC, embracing a remote work format. Address client needs and champion exceptional service while building robust relationships across branches. This pivotal role demands a strong background in client-centric solutions and digital literacy in financial services. You will proactively engage clients, identify opportunities, and collaborate with RBC partners to enhance service delivery. Your self-motivation and ability to educate clients through technology will be key in driving organizational success.

Key Responsibilities
• Engage clients and deliver top-notch service experiences
• Leverage technology to enhance client interactions
• Identify sales opportunities and provide referrals to partners
• Take ownership of resolving client banking issues
• Ensure compliance with risk management protocols

Requirements:
• Retail or financial service relationship-building experience
• Excellent communication and emotional intelligence skills
• Bilingual in English and French
• Willingness to pursue Mutual Funds accreditation
• Flexibility for varying work hours This role offers an opportunity to thrive in a collaborative environment while focusing on client success at RBC. #J-18808-Ljbffr