Specialist, Special Business Support

Merck KGaAPosted October 24, 2026# Specialist, Special Business SupportOakville, Ontario, Canada Full timeOther / Corporate FunctionsNotify me about similar jobsView Full Job & Apply at Merck KGaAMerck KGaA is the source of truth for this posting and owns the application process. We surface normalized context and market comparison you won't find on the original listing.## About this opportunityWork Your Magic with us Start your next chapter and join MilliporeSigma.
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.Your RoleAt MilliporeSigma, the Special Business Support Specialist is the primary point of contact for customized order processing for our Special Business Customers. The emphasis of this role is on identifying and removing supply chain barriers from batch allocation through shipment. This is a remote position.

Key responsibilities
include:Support varied order entry and order management activities for Serum, Bulk & Custom materials, Batch Reservations, and other unique businesses within Life SciencesCommunicate customer requirements via accurate order entry, date management, and specification reviewProvide proactive communication on the status of orders by monitoring from entry through shipment, with support from Order Management and Planning, to ensure on time delivery and customer satisfactionSupport customers by proactively reducing the frequency of complaints through effective preventative actions, customized order processing, and order management techniques to drive strong business relationships and ensure business and customer retentionConfirm customer packaging configurations, and customer specifications using change control data to ensure customer expectations are metOffer alternate products and configurations when the requested product is not availableDevelop solutions for customer inquiries, and problem-solve to meet or exceed customer expectationsIdentify root cause and corrective actions to minimize customer impactInvestigate and resolve inquiries with the appropriate functional areasWho You AreMinimum

Qualifications:
High School Diploma or GED2+ years of customer service experience1+ years of SAP systems and SalesforcePreferred

Qualifications:
Associate degreeKnowledge of Oracle and MS TeamsCustomer service experience in the Life Science industryAbility to create spreadsheets, formulas and charts in Microsoft ExcelProcess improvement skillsExperience in Customer Service, Quality Control, Packaging, Inventory planning or Manufacturing processes, Shipping (domestic and international), and Accounting (basic principles of cost, profits, and margins for business)Ability to interpret customer requirements and communicate effectively across diverse workgroupsAbility to develop a strong working relationship with key customers and sales team membersProfessional communication skillsAbility to multi-task and prioritize job duties and responsibilitiesExperience working in a fast-paced environment and an ability to adapt to changing processes/systemsExcellent organizational skills with the ability to manage and track multiple activitiesDetail-oriented with strong analytical skillsThis is an existing vacancy.
Salary Range for this position is $63,300
- $80,200 CAD annuallyOur ranges incorporate all levels and career types available within this specific role and are derived from relevant industry market data within Canada. Should we decide to make an offer, we will consider several factors, including but not limited to your skills, experience, career level, and other job-related factors. This role may offer the following

benefits:
health, vision, and dental coverage; life insurance; disability; a Defined Contribution Pension Plan program; paid time off; and paid holidays; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses. We use AI in the process of screening, assessing and/or selecting applicants. Further details on how we use AI in our recruitment process can be found here .