Claims Representative I, Property
3 weeks ago
Claims Representative I, Property – Co-operators Company: CGIC Department: Claims Employment Type: Regular Full-Time Work Model: Hybrid Language: English required; French an asset Additional Information: This role currently vacant The Opportunity We are a leading Canadian financial services co‑operative committed to being a catalyst for a sustainable and resilient society. Our team is essential to deliver on this strategy. We prioritise our people to provide a strong culture and development opportunities, enabling our team to thrive and live our purpose. Our Claims team creates peace of mind for clients and communities. We serve clients with compassion, continuous improvement, high integrity, and a desire to do the right thing for them. Responsibilities As a Claims Representative I, Property, you will investigate, negotiate, and settle service claims for the organisation. You will contribute to the client service culture through professional interactions with clients and implementing innovative, client‑centric solutions. How You Will Create Impact Interpret and apply coverages, participate in major event response, and negotiate and settle service claims with a focus on behaviour‑based outcomes. Communicate with clients, deliver clear messages, resolve concerns, and liaise with stakeholders to ensure efficient, timely, and quality settlement of claims. Investigate and identify opportunities for salvage and sub‑rogation recoveries through appropriate guidelines. Share claims handling knowledge with business partners to support the organisation and provide feedback to the leadership team on process efficiencies to enhance client experience. Provide exceptional client service in accordance with our claims service and quality standards, aiming to make the organisation an industry leader in client engagement. What You Need To Know You will travel occasionally. Potential exposure to conditions requiring health and safety protection (chemicals, noise, dust, debris). This role involves direct contact with clients and/or service providers in their environment. Rotational on‑call schedule with shifts during evenings and weekends. Extended work hours, including evenings and weekends, will be required during peak periods and major events. You may provide support to clients experiencing personal or financial loss; a high degree of confidentiality and discretion is required. You will be subject to a background check as a condition of employment. How You Will Succeed You influence change and are committed to continuous improvement, exceeding client expectations. You leverage critical thinking skills to identify problems and proactively propose solutions. Strong communication skills allow you to clearly convey messages. Effective teamwork and sharing knowledge to support peers. What’s in it for you? Training and development opportunities to grow your career. Flexible work options and paid time off to support personal and family needs. A holistic approach to well‑being, with physical and mental health programs and a supportive workplace culture. Paid volunteer days to give back to the community. Competitive salary and incentive programs, plus a comprehensive total rewards package including group retirement savings plans, pension and benefits (health and wellness, dental, disability and life coverage), mental health support, and an employee assistance program. Seniority level Entry level Employment type Full‑time Job function Finance and Sales #J-18808-Ljbffr
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