Business Systems Analyst

Kal Tire Vernon, British Columbia, Canada Business Systems Analyst, Corporate Systems The Business Systems Analyst, Corporate Systems is responsible for working with internal business clients, internal technical support, and external vendor stakeholders to ensure Corporate Application system implementations, upgrades, enhancements, and changes are well defined and appropriately implemented and supported. Two key focus areas include supporting electronic billing and data exchange for Kal Tire B2B customers and developing end‑user solutions on Microsoft Power Platform / Azure Platform service technologies to integrate Microsoft D365 Finance and Operations with on‑premises solutions. Core Responsibilities Collaborate with corporate customers to determine systems requirements. Translate business needs and requirements into coherent functional and technical specifications. Review business opportunities, technical specifications, and advise on feasibility. Coordinate and participate in the implementation of changes, enhancements, and upgrades to Corporate Systems applications, Microsoft D365 Finance and Operations, 3rd‑party SaaS solutions, and Azure PaaS solutions. Analyze and recommend mapping of service and product codes between Kal Tire and customers to optimize billing scenarios. Act as an advisor and make recommendations for new solutions. Work directly with customer procurement and accounts payable groups to facilitate their requests for electronic integration. Project Development and Support Participate in the planning and execution of projects that impact business applications and stakeholders. Translate business needs and requirements into functional and technical specifications. Use Azure DevOps to manage requirements and code. Work with DevOps engineers to incorporate Azure Pipeline implementations for automated deployment to Azure. Documentation of Processes and Technical Specifications Participate in the definition and improvement of business application support processes and procedures. Build and maintain solution designs. Prepare, maintain, and distribute business application technical and user documentation. Support and maintain existing integrations on the Azure platform. Design and implement business processes to support various applications. Troubleshooting and System Maintenance Troubleshoot, analyze, prioritize, and help coordinate the resolution of issues with business applications such as Microsoft D365 Finance and Operations. Provide Tier 2 and Tier 3 support for business applications and liaise with the IS Service Desk on incidents or service requests. Coordinate and participate in the implementation of changes, enhancements, and upgrades to business applications. Participate in and coordinate all types of testing and quality assurance activities related to business applications. Configure and manage business applications per business and technical requirements. Work Experience 3–5 years’ experience working with business systems in a medium to large organization. Strong understanding of integrating finance applications. Microsoft D365 Finance and Operations experience. Experience with Microsoft ecosystem including Power Platform, Azure, and DevOps. Experience in the retail business is an asset. Experience with cloud‑based applications and their support. Knowledge, Skills, and Abilities Manage vendor escalations. Skill in systems testing of specification requirements. Strong business or technical writing skills evidenced by prior work experience. Ability to effectively participate in multiple projects or project roles. Knowledge of automated business applications, their interrelationships, and interfaces to outside systems. Education Post‑secondary graduate with a degree, diploma or certificate in computer science or an equivalent combination of education, training, and experience. Special Requirements Evening and occasional weekend work may be required. What We Offer Target compensation: $72,950–$84,820 per year based on experience. Extended group health, dental, and vision benefits for eligible full‑time and part‑time employees. Employee Assistance Program. Group RRSP/DPSP matching program. Discount on tires and mechanical services. Positive work culture with opportunities for growth and work‑life balance. Professional development support such as training, mentorship, and tuition reimbursement. To be considered for this position, candidates must be legally eligible to work for any Canadian employer. A Canadian Criminal Record Check may be required for certain positions as part of the final stages of the hiring process. Solving our customers’ automotive challenges and making a positive impact – it’s how we roll, and it’s been that way since Tom Foord opened the doors to Kal Tire in 1953 in beautiful Vernon, BC. We are committed to providing accessible employment practices in compliance with AODA and AMA, and accommodation requests can be made at any stage of the recruitment or employment process. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function & Industries Information Technology Retail #J-18808-Ljbffr