Streets to Homes Case Manager

Full-time, Permanent Position (35 hours per week) $56,450 to $66,871 per annum (commensurate on experience) + benefits + car allowance Unison Health and Community Services is a non‑profit, community‑based organization that serves neighbourhoods in North West Toronto. Operating out of six locations, Unison offers core services that include primary health care, counselling, health promotion, Early Years programs, legal services, harm reduction programs, housing assistance, adult protective services, Pathways to Education™ and a Diabetes Education Program. Unison’s mission is working together to deliver accessible and high quality health and community services that are integrated, respond to needs, build on strengths and inspire change. Unison Health and Community Services is committed to working from an inclusive, pro‑choice, sex positive, harm reduction, anti‑racist, anti‑oppression and participatory framework. We are currently seeking a Streets to Homes Case Manager for our Keele‑Rogers site. Reporting to the Manager, Housing Services and Harm Reduction Programs, the Streets to Homes Case Manager provides intensive case management, housing search and supportive counselling to Streets to Homes clients. Job‑Specific Responsibilities Case Management, Counseling and Support Provide follow up services to address the budgeting, adjustment, physical health, emotional health and income security issues of Streets to Homes clients. Provide time limited housing support and case management, including assessment, referral, education, mediation and/or negotiation with landlords or other tenants. Maintain regular contact with Streets to Homes clients through home visits, telephone contact and written communication. Ensure accurate records by way of thorough outcome based recording of client encounters. Visit clients on both a scheduled and urgent basis at the Center and in the community. Provide crisis intervention for clients facing distressful situations by collaborating with other professionals. Consultation and Collaboration Collaborate with Center staff, volunteers, community members and service providers to ensure effective delivery of Streets to Homes Program’s goals and objectives. Work in partnership with community groups and agencies. Advocate on behalf of homeless individuals and families on housing issues. Participate in Streets to Homes Case Management Meetings and other project teams. Provide back up to other team members as required. Administrative Collect and maintain both paper and electronic records of services, activities and client contacts. Assess program data, outcomes, and evaluation and verification tools. Ensure written program reports are regularly submitted, accurate and current. Contribute to student placements, new staff orientation and guidance. Post secondary degree or diploma in social service or related disciplines, with at least two years of progressive community case management experience. Profound knowledge of housing resources, income subsidy programs and harm reduction programs in the community. Experience working with clients who have mental health and substance use challenges Knowledge of Ontario Works and ODSP regulations. Experience working with homeless population would be an asset. Excellent interview and assessment skills. Demonstrated knowledge of, and sensitivity to, the impact of social, economic, environmental and cultural issues on diverse communities. Knowledge of issues affecting communities facing barriers to access in an urban environment. Familiarity with the social, economic and cultural conditions of the project’s geographic area. Experience working with local service providers, community groups and networks; an understanding of local issues and priorities are an asset. Excellent communication and organizational skills, including computer literacy. Excellent interpersonal skills with colleagues, students, community members & volunteers. Excellent English communication skills, both written and verbal, with individuals and groups. Knowledge of a second (or more) language and culture is an asset. Must have valid driver’s license including access and use of a vehicle. Ability to work flexible hours. Location Toronto, ON How to apply Interested candidates are asked to email a résumé with covering letter by Tuesday, February 3, 2026, at 4:00 p.m. to: Hiring Committee – Streets to Homes Case Manager Please cite UN_2026_005 in the subject line of the email We welcome applications from people who are reflective of the diverse communities we serve, including those who might need accommodation. Where needed, accommodations for applicants with disabilities will be provided, on request, to support their participation in all aspects of the recruitment process. Unison does not use Artificial Intelligence (AI) for screening, assessing, or the selection of applicants. Please note that due to the volume of applications, only those applicants selected for interviews will be contacted. #J-18808-Ljbffr