Customer Experience Associate

4 weeks ago


Eastern Ontario, Canada TD Full time

Job Title: Customer Experience AssociateLocation: Dundas, Ontario, CanadaHours: 15 hours/week (Part-time)Pay: $22.50 - $28.33 CADJob OverviewTD Canada Trust is the frontline of TD Bank, building deep and long‑lasting relationships with customers. In the branch, you perform customer service transactions, provide information and advice on services, products, and solutions, and identify opportunities to promote bank products and services.ResponsibilitiesProcess financial transactions such as deposits, withdrawals and bill payments according to standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics.Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.Respond to and resolve customer concerns using standard procedures and escalating non‑standard activities as necessary.Achieve assigned goals and business objectives by promoting banking solutions and completing business processes promptly and accurately.Connect with customers to advise them appropriately and clearly on banking solutions and processes.Help build a positive, diverse and equitable work environment by promoting teamwork and participating in personal performance development.Assist the team by respecting coworkers, staying dedicated and keeping everyone up‑to‑date on the status of routine activities.Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence.QualificationsHigh School diploma and/or 1+ years of relevant experience.Undergraduate degree or equivalent is an asset.Strong administration, organizational, planning and time‑management skills to work in a fast‑paced environment.Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet.A go‑getter who can exercise initiative and be accurate and detail‑oriented to handle several tasks and changing priorities.A dynamic communicator with established customer experience skills who can connect, verbally and in writing, with different people in a calm, courteous, and effective manner.Benefits & Total RewardsBase salary, variable compensation and a full suite of benefits including health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.Development & TrainingRegular career development conversations, online learning platform access and mentoring programs to help unlock future opportunities.Interview ProcessWe will reach out to interested candidates to schedule interviews and communicate outcomes via email or phone call.AccommodationYour accessibility is important to us. We provide accommodations such as accessible meeting rooms and captioning for virtual interviews to remove barriers.We look forward to hearing from youLanguage Requirement (Quebec Only)Sans Objet #J-18808-Ljbffr



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