Associate, CRM

About the Rising Professionals Program The Toronto Blue Jays are looking for recent graduates or early-career professionals who are interested in learning from industry-leading professionals and exploring what it means to be a part of Canada’s only Major League Baseball team. Selected individuals will become part of a diverse cohort with access to department‑specific training, social activities and learning opportunities. Each participant will also be assigned a cross‑departmental mentor from within the organization to guide them throughout the program and the unique chance to present to the Toronto Blue Jays Leadership Team. During this year‑long program, candidates will gain invaluable real‑world exposure to the sports industry, immersing themselves in the Toronto Blue Jays world right here at the Rogers Centre. The Blue Jays office is more than just workstations and computers; it is an extension of the ballpark. Here, we channel the game's energy as we strive daily to achieve our mission: to get better every day to win World Series championships and celebrate with our fans across Canada. Overview As a CRM Associate in the Ticket Operations department, you will have the unique opportunity to learn about several aspects of our business — from sales operations to customer insights and system administration. You'll gain exposure to various functions including CRM administration, data management, sales support initiatives, and process documentation while working with a collaborative team. Working with customer data and cross‑functional teams, you'll help drive data cleanliness projects, support critical team functions, and contribute to maintaining efficient ticketing operations. Responsibilities Work with Ticket Operations Team and support team functions as needed, including process documentation, reporting, data cleanliness, game and event day duties. Collaborate in cross‑functional teams across the organization to complete projects and promote consistency. Documentation of operating procedures, intake processes and troubleshooting. Help compile accurate reports and dashboards across systems. Participate in data projects by validating and cleaning customer data. Effectively utilizing CRM and supporting day‑to‑day administration of Salesforce such as user setup/deactivation, adjusting permissions and troubleshooting technical issues. Create and update onboarding documents and train new and existing users. Perform other duties as assigned. Qualifications University degree or College diploma in business/marketing or other related program, or equivalent work‑related experience gained in the last 3 years. Experience working with Salesforce or other CRM platform. Experience with Archtics/Ticketmaster or ticketing software is an asset. Strong relationship building and interpersonal skills. Proactive and solution‑oriented attitude. Excellent communication skills, friendly and approachable. A commitment to service excellence and customer satisfaction. Ability to multi‑task and meet required deadlines. Ability to work independently and collaboratively to support a team environment and adhere to the Ticketing Operations department’s objectives, goals and mandates. Applicants must be willing and able to work non‑traditional hours, including evenings and weekends and holidays as required. Salary: The anticipated base compensation for this role is $25.00 per hour. Position Status: New What we offer to you Commitment to our team — we want you to succeed Ongoing, hands‑on training to help you develop your skills. Excellent employee discount to use towards Jays gear. A unique employment experience working for the only MLB team in Canada. For more information related to our Rising Professionals Program, visit our website. Blue Jays has a strong commitment to diversity, accessibility and inclusion. Everyone who applies for a job will be considered. We encourage individuals from underrepresented groups to apply and join us in shaping the future of our club. Together, we will build a team that reflects the richness of the game and the communities that we represent. Throughout the recruitment process, we are dedicated to working with candidates who have accessibility needs to ensure they have the necessary support to perform at their best. Questions regarding accessibility throughout the recruitment process can be directed to tbj.careers@bluejays.com. #J-18808-Ljbffr