Manager, NOC

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies worldwide, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI‑First. Future‑Driven. Human‑Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We’re hiring talent that AI can’t replace to help us shape the future of information management. Join us. YOUR IMPACT OpenText is creating a new Global Command Center at our Waterloo headquarters, which includes a Network Operations Center (NOC) and a Security Operations Center (SOC). As a Duty Manager in the NOC, you’ll lead a talented team dedicated to keeping our critical infrastructure and services running smoothly. This role is key to ensuring operational excellence, driving improvements, and delivering outstanding experiences for both internal teams and external customers. You’ll combine strategic thinking with hands‑on leadership—balancing day‑to‑day execution with a long‑term vision to help scale and transform our operations. The Global Command Center is central to OpenText’s future as we integrate AI‑driven capabilities and advance our “OpenText Trusts OpenText” strategy. This is your chance to help shape the future of operations at OpenText. What The Role Offers Lead with clarity and purpose: Inspire and guide a high‑performing team while fostering curiosity, collaboration, and accountability. Drive operational excellence: Monitor and improve systems, processes, and workflows to ensure reliability, availability, and performance. Elevate performance: Support and develop your team as a player‑coach, helping everyone succeed. Build strong partnerships: Work closely with teams across the business to deliver better outcomes for our global customers. What You Need To Succeed A strategic leader with a start‑up mindset—comfortable moving fast, innovating, and challenging assumptions. Proven experience managing service operations in a 24/7/365 environment, including incident, problem, and change management. Excellent communication skills with the ability to engage at all levels and influence outcomes. Flexibility to work any shift within a 24/7/365 NOC. Experience with SaaS, cloud platforms (AWS/GCP/Azure), and enterprise infrastructure. 7+ years of relevant experience, including at least 3 years in a leadership role. A technical degree or a strong track record of continuous learning and hands‑on technology experience. Ability to coach, mentor, and support the growth of NOC team members. ONE LAST THING OpenText’s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText’s vibrant workplace. Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Manufacturing Industries Software Development #J-18808-Ljbffr