Director, Workday Sustainment

Note This is for 1 Regular Full-Time vacancy. This is a hybrid position with occasional in-person work in London, Ontario. What This Opportunity Offers Comprehensive Pension & Benefits: Join a defined‑benefit pension plan (through the CAAT Pension Plan) that delivers predictable lifetime retirement income, plus dental, disability, travel insurance and extended health coverage. Vacation: Enjoy paid time off and benefit from a scheduled holiday closure that offers additional rest and time with family during the winter season. Tuition & Professional Development: Continue your learning journey — eligible employees and their dependents can take select Fanshawe programs or courses at a reduced cost. Inclusive, Meaningful Campus environment: Work alongside passionate colleagues in an inclusive culture that values diversity, drives student success, and connects you to the local community and campus life. Fanshawe College is undergoing an exciting multi-phase ERP transformation through Fanshawe One powered by Workday, a strategic initiative aimed at modernizing our core administrative systems for employees and students. The project was designed with 3 phases: Phase 1 Core Human Capital Management (HCM) and Finance, Phase 2 Adaptive Planning and Phase 3 Student. With Phase 1 and 2 completed, we have created a Workday Sustainment team to support the HCM, Finance and Adaptive Planning modules. As each phase completes, the Workday Sustainment team will need to support all live modules. We are looking for a senior leader who is courageous and empathetic and who is willing to learn and grow with us. Position Summary The Director, Workday Sustainment provides enterprise‑wide leadership and strategic oversight for the ongoing stabilization, sustainment, optimization, and continuous improvement of the College’s Workday ecosystem. This role is accountable for ensuring Workday delivers sustained value across Human Capital Management (HCM), Financial Management, Adaptive Planning, and the transition to and long‑term sustainment of Workday Student. Operating at a senior leadership level, the Director leads a multi‑functional sustainment team, establishes a mature operating model grounded in agile/scrum practices, and serves as the College’s primary point of accountability for Workday governance, vendor performance, and alignment with institutional priorities. The role partners closely with executive leaders, PMO, IT/ISS, functional owners, and Workday to enable scalable, secure, and user‑centered digital operations across the College. How You’ll Make An Impact Enterprise Workday Leadership and Strategy Provide strategic leadership and vision for the Workday sustainment function, ensuring alignment with college priorities, digital strategy, and long‑term scalability. Act as the College’s senior Workday authority, leveraging expert knowledge to optimize configuration, workflows, security, and data integrity across HCM, Finance, Adaptive Planning, and Student (when it goes live). Establish and mature a sustainment operating model, including intake, triage, prioritization, and delivery of enhancements and fixes. Lead the transition of Workday Student from project delivery into operational sustainment, in close partnership with the PMO and Student project leadership. Identify opportunities to maximize Workday’s value through continuous improvement, innovation, and adoption of new functionality. People Leadership & Capability Development Lead, coach, and develop the Workday Sustainment team, building deep functional and technical capability across modules. Establish a high‑performing team culture grounded in agile/scrum principles, continuous learning, accountability, and service excellence. Define clear roles, career pathways, and performance expectations for sustainment staff. Foster a culture aligned with college leadership values, emphasizing collaboration, inclusion, transparency, and stewardship. Provide functional leadership and influence across decentralized Workday users and super‑users. Sustainment Operations, Intake & Deliver Oversee ticket triage, backlog management, sprint planning, and delivery to ensure timely and prioritized resolution of issues and enhancements. Ensure consistent, transparent communication with stakeholders regarding priorities, timelines, and outcomes. Balance operational stability with continuous improvement and enhancement demand. Establish and maintain service levels, metrics, and performance reporting for sustainment activities. Governance, Risk & Release Management Establish and enforce Workday governance frameworks covering configuration standards, security, data integrity, and change management. Lead bi‑annual Workday release planning, testing, impact analysis, and adoption across the College. Ensure compliance with legislative, regulatory, privacy, and audit requirements. Identify and mitigate operational, reputational, financial, and data risks related to Workday. Vendor & Partner Management Act as the primary relationship owner for Workday and the Managed Services partner. Oversee utilization, performance, and outcomes of the Managed Services provider, ensuring value‑for‑money and alignment with college priorities. Engage Workday for training, roadmap insights, release readiness, and advisory services. Collaborate with Procurement and Legal on vendor‑related performance or escalation matters. Enterprise Collaboration & Stakeholder Engagement Partner closely with the PMO to ensure effective project‑to‑sustainment transitions. Collaborate with ISS/IT to ensure seamless integrations, data flows, and technical architecture across enterprise systems. Build strong, trusted relationships with HR, Finance, Student, and other functional leaders to ensure Workday supports operational and strategic needs. Champion user experience, adoption, and effective change management for functional and end users. Qualifications Post‑secondary 4‑year degree in Business Administration, Human Resources, Information Systems, Computer Science, Finance, or a related field. Minimum 7 years of senior leadership experience. Minimum 7 years hands‑on Workday experience across Human Capital Management (HCM) and Finance. Experience with Adaptive Planning and/or Workday Student preferred. Experience in higher education or similarly complex public‑sector environments is an asset. An equivalent combination of education and experience may be considered. Workday Certifications in HCM, Finance, and/or Student Agile/Scrum or IT Service Management certification is an asset. Expert‑level knowledge of Workday architecture, configuration, security, business process framework, reporting, and integrations. Demonstrated experience leading Workday sustainment in a complex, multi‑module environment. Expertise in evaluating, documenting and improving Workday‑driven business processes to enhance efficiency and user experience. Strong understanding of business process design and ability to align system functionality with evolving organizational needs. Knowledge of governance best practices and ability to establish structured processes for system maintenance and change management. Strong people leadership skills including conflict management, change leadership, and stakeholder management skills. Ability to collaborate effectively with stakeholders and enhance cross‑functional partnerships to support system adoption and strategic goals. Advanced relationship management and consultation skills. Demonstrated ability to think strategically and creatively and drive process improvements to align Workday with business goals and drive long‑term system sustainability and scalability. Advanced decision‑making skills with the ability to analyze multiple variables, assess risks, and implement effective solutions. Fanshawe College uses Workday to manage recruitment and hiring processes. Educational Credentials While transcripts are not required for the interview, they are mandatory as a condition of employment. Equity, Diversity and Inclusion Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds. Accommodation Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to: askhr@fanshawec.ca. Land Acknowledgement Fanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuní and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located. #J-18808-Ljbffr