Store Manager
2 weeks ago
About the Role
As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You have the responsibility of leading the full store team to excel. You create an inclusive culture that promotes collaboration and entrepreneurial spirit and are responsible & aware of the store’s strengths, opportunities, and competitors. You’ll also be the person who analyzes and follows up on sales, creating plans to optimize results and profits.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
- Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies
- Represent yourself and the H&M brand positively during all customer interactions
- Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results
- Ensure personal customer service is provided in all areas of the store, ensuring your team initiates customer interactions, guiding customers through fashion stories and works towards actively selling our products
- Following up that your teams are actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
- Schedule to budgeted hours plan in line with sales budget and commercial activities
- Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
- Be aware of your store strengths and opportunities, identifying commercial opportunities and acting on them. Maintain competitor awareness & knowledge
- Manage store maintenance in a cost-efficient way
- Ensure all admin routines for both people and operations are handled in a correct way
Fashion & Trend Awareness
- Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc
- Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions
- Ensure good understanding of the local area of your store, customers, competition, and fashion trends
Team & Development
- Responsible for talent and performance management in your store – recruiting, onboarding, upskilling, and developing your team
- Complete performance evaluations and succession planning to support business needs & team
- Retain and share your knowledge and skills with your team
- Strong collaboration with Area team and store leadership team including VMs
- Responsible for the teams planning & scheduling
- Regular communication to store colleagues to inform, motivate and inspire – daily/weekly meetings, etc
- Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed
- Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development
Retail Operations/ Visual & Commercial Execution
- Ensure a clean and tidy sales floor and back of house.
- Ensure high fashion quality, visual and commercial product presentation, with great garment care.
- Ensure good stock levels and provide input on allocation to relevant area or sales market colleagues
- Responsible for & supports with the daily opening & closing of store routines and processes
- Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards, processes, utilizing all tools and technology provided
- Upkeep & following best practices for any in-store OMNI Services & in-store tech services/tools etc (Instore Care App, Click & Collect, Smart Store etc)
- Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global & local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout the store
- Update & maintenance of BOH areas for all colleagues (key information, health & safety, tidiness etc)
Who You Are
- To be a successful and effective Store Manager, you’ll be a strong leader who enjoys taking responsibility for others.
- Confident in team coaching & development. You must be ambitious, an effective communicator, an analytical solution finder, capable of working with numbers & managing statistics.
- Relevant experience working in a leadership position that you can apply to your role
- Retail management and retail operations experience
- Experience collaborating closely with a team
-
Store Manager
5 days ago
Newmarket, Canada Cleo Fashions Inc Full time**STORE MANAGER** Upper Canada Mall, Newmarket, ON **FULL TIME** As a Store Manager with cleo you’ll be responsible for leading all aspects of your store’s business. Through attracting, leading and developing a strong team of fashion lovers, our Store Managers drive business results by ensuring an amazing customer experience in their store. **What...
-
Store Manager
3 weeks ago
Newmarket, Canada H&M group Full timeAbout the RoleAs a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You have the responsibility of leading the full store team to excel. You create an inclusive culture that...
-
Store Manager
2 days ago
Newmarket, Canada Bluenotes Full timeNOW HIRING: STORE MANAGER - UPPER CANADA MALL Position Description: The Store Manager is an inspirational leader of the Management team, whose main responsibilities are to maximize store sales while effectively managing wage cost and to achieve high standards of visual and loss prevention. As the leader of exceptional customer service in their store, the...
-
Store Manager
4 weeks ago
Newmarket, Canada HONEY Full timeBeing a store manager means business, all by overseeing store operations and assuming responsibilities from sales, client service to profitability and loss prevention. Creating and leading a team that ensure a unique and exciting shopping experience for the honey customer is top priority. **Your Responsibilities** - Grow the business through exceptional...
-
Store Manager
5 days ago
Newmarket, Canada Bath Depot Bain Dépôt Full timeBy offering everything you need for your bathroom or kitchen renovations under the same roof, Bath Depot positioned itself in a niche that had yet to be developed. Bath Depot entered Quebec and Ontario homes back in 2008. Its founders, the Nadeau brothers Marc, François, Guy and Gilles, started out 20 years ago in the plumbing distribution industry. With...
-
Store Manager
2 weeks ago
Newmarket, Canada H&M Full timeJob DescriptionAbout the RoleAs a Store Manager, you'll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You have the responsibility of leading the full store team to excel. You create an inclusive...
-
Store Manager
3 weeks ago
Newmarket, Canada H&M Full timeJob DescriptionAbout the RoleAs a Store Manager, you'll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You have the responsibility of leading the full store team to excel. You create an inclusive...
-
Store Manager
2 weeks ago
Newmarket, Canada Sunglass Hut Full time**Requisition ID**:647721 **Store #**: 004484 Sunglass Hut **Position**:Full-Time **Total Rewards**:Benefits/Incentive Information** Sunglass Hut is a global leader in the sale of premium sunglasses with over 1600 retail stores across North America. By joining our team you'll grow with the brightest in retail! We offer competitive benefits, valuable...
-
Store Manager
6 days ago
Newmarket, Canada Bouclair Full timeWe design beautiful product and care about creating in-store and online shopping experiences that inspire our customers. We are committed to creating an environment where our people can grow professionally and personally. We welcome anyone that wants to be part of a team of like-minded colleagues that want to win. **It’s nice to meet you - we can’t wait...
-
Store Manager
2 weeks ago
Newmarket, Canada LOVISA Full timeOur Brand:Lovisa was created out of a need for on-trend fashion jewellery at ready-to-wear prices. Our trend spotting departments worldwide take inspiration from couture runways and current street style to deliver new, must-have styles to our customers.We are a fashion-forward jewellery brand that caters to every woman, with 150 new styles being delivered to...
-
Store Manager
3 weeks ago
Newmarket, Canada LOVISA Full timeOur Brand:Lovisa was created out of a need for on-trend fashion jewellery at ready-to-wear prices. Our trend spotting departments worldwide take inspiration from couture runways and current street style to deliver new, must-have styles to our customers.We are a fashion-forward jewellery brand that caters to every woman, with 150 new styles being delivered to...
-
Store Manager
1 week ago
Newmarket, Canada Oscar Wylee Full timeReceive 2 x free prescription eyewear per calendar year to keep you on trend! Oscar Wylee is a leading optometry company with 130+ stores located in Australia, New Zealand and Canada, employing 1000+ worldwide. We are committed to delivering exceptional patient care along with providing an affordable, unique and fashionable product to all. We are an...
-
Store Manager
2 weeks ago
Newmarket, Canada Linen Chest Full timeCompany Description **Store Manager | Upper Canada Mall** Do you want to be part and lead a **vibrant** retail **team** and are you **passionate** about **sales**? Do you enjoy connecting with your employees, developing trusting relationships with them and providing a unique **coaching **experience? Are you a person with great **leadership** and...
-
Store Manager
1 week ago
Newmarket, Canada Mango Full timeFox Group (9,000+ employees globally) - a leading, fast growing retailor and partner of choice to operate several well-known retail banners in Israel, Europe, and Canada - is excited to announce that Mango retail stores are coming to Canada, and we couldn’t be more excited!! Mango, founded in Barcelona Spain, is an internationally well-known fashion brand...
-
Store Manager
4 days ago
Newmarket, Canada CAA INSURANCE Full timeWorking as a Store Manager in our Newmarket store, you will be responsible for the operations of the store. Including supporting and coaching Member Services and Travel Consultants. As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse...
-
Store Manager
7 days ago
Newmarket, Canada DOT Furniture Full time**Who are we?** **Our family started with a vison“how do we bring the comforts of indoor, out and do it with style”. 25 years later we have become one of the most widespread Canadian retailers in the industry. Catering to a variety of indoor and outdoor options for customers to create their own oasis at home. We love the clients that come in and we love...
-
Assistant Store Manager
2 weeks ago
Newmarket, Canada JACK & JONES Full time**Position**:Assistant Store Manager, JACK & JONES **Reports to**:Store Manager **Location**: JACK & JONES Upper Canada Mall **Why choose JACK & JONES?** Besides being a challenging and inspiring place to work, we value a positive work atmosphere and friendship. At JACK & JONES, we believe in designing an outstanding experience for our employees by...
-
Retail Store Management
2 days ago
Newmarket, Canada Value Village Full timeRetail Store Management **Who we are**: The Savers family of stores is a for-profit, global thrift retailer offering great quality, gently used clothing, accessories and household goods. Our Rethink Reuse business model of purchasing, reselling and recycling gives communities a smart way to shop and keeps more than 700 million pounds of used goods from...
-
Store Manager
4 days ago
Newmarket, Canada Levi Strauss & Co Full time**JOB DESCRIPTION** You’re an original. So are we**.** We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and...
-
Assistant Store Manager
6 days ago
Newmarket, Canada Bumper to Bumper Full timeAt Bumper to Bumper, we offer challenging and rewarding career opportunities and are proud to be Canada’s leader in the distribution of automotive parts, tools and equipment to the automotive aftermarket. Our culture is built on professional excellence, collaboration, innovation, and entrepreneurialism. We provide the tools and opportunities to help our...