HCM Consultant II,, Upmarket Account Services

HCM Consultant II, Upmarket Account Services (MAS, Upmarket) ADP is hiring a dedicated HCM Consultant II within Upmarket Accounts Services. You will leverage ADP’s top-ranked training programs and world-class service guidelines to solve clients’ challenges and fuel their business success. You will work with an assigned book of clients having 150 to 999 employees and carry ADP’s service reputation and client satisfaction as the main point of contact for payroll support or service needs. You will manage your own time and build relationships with your assigned book of clients. Responsibilities Serve as a dedicated HCM Consultant II supporting clients with the payroll module of ADP’s software solution, ADP WorkforceNow. Manage and support a client base of approximately 30 clients, serving as their main point of contact for payroll support. Use breadth of expertise to support ADP’s clients. Resolve issues and identify and provide solutions through root cause analysis and effective communication and analytical skills. Build relationships with clients and leverage deep understanding of ADP’s products and services to provide solutions to issues and questions. Provide recommendations to ADP leadership around potential best practices, product and support processes enhancements, based on client input or experience. Continuously upgrade knowledge and skill base through a wide variety of resources to ensure familiarity with appropriate statutory laws or legislative rulings that impact clients. Requirements Minimum of 1 year in a customer service environment. Bachelor’s Degree or its equivalent in post-secondary education and experience (preferably in business and/or human resources management). A strong focus on client satisfaction in a relevant industry or as a payroll/HR practitioner with systems experience. Preferred Qualifications Up to 1 year of professional consulting experience or equivalent experience with software applications, software configuration and client systems. Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Time and Labour, etc.). Basic understanding of payroll processing workflow from input to delivery of the payroll; Payroll Compliance Practitioner certification is an asset. Active listening skills and high-impact oral and written communication skills to effectively receive, interpret, and disseminate information in a clear and concise manner. Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP. Demonstrated organizational skills, ability to multi-task, set priorities, and follow up in a timely manner. Ability to collaborate and work in a team environment as well as work independently while demonstrating resourcefulness in the use of available tools and support resources. Benefits Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies. Grow your career in an agile, dynamic environment with plenty of opportunities to progress. Continuously learn through ongoing training, development, and mentorship opportunities. Best-in-class benefits start on Day 1. Focus on your mental health and well-being. Join a company committed to giving back and generating a lasting positive impact upon the communities. Company-paid time off for volunteering for causes you care about. About ADP ADP is a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. ADP believes its people make all the difference in cultivating a down-to-earth culture that embraces core values, welcomes ideas, encourages innovation, and values belonging. ADP has received recognition from many esteemed organizations. Diversity, Equity, Inclusion & Equal Employment Opportunity ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. ADP expects its people to uphold its values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Learn more at https://jobs.adp.com/life-at-adp/. Additional Information Seniority level: Not ApplicableEmployment type: OtherJob function: Human ResourcesIndustries: Human Resources Services #J-18808-Ljbffr