Food & Beverage Manager

At the Element by Westin Calgary Downtown, we believe our employees are the heart and soul of our guest experience. We are committed to fostering a culture of inclusivity, innovation, and personal growth. By joining our team, you’ll be part of a dynamic environment that values sustainability, wellness, diversity, and a passion for excellence.

Element by Westin Calgary Downtown is an all-suite hotel located in Calgary’s vibrant west-end focused on the wellness of our guests and associates alike, with features like an extensive fitness center, healthy breakfast options and our explore-ready Bikes to Borrow program. Our pet-friendly hotel offers suites with fully equipped kitchens, ideal for longer stay guests. In our lobby, you’ll find Wander Café, a relaxed and airy local hangout, while the 12th floor offers Bow & Bend, our signature restaurant and lounge featuring a scenic rooftop patio.

Lead the Experience. Drive Results. Develop People.

We are seeking a passionate, hands-on, and results-driven Food & Beverage Manager to join our leadership team. Reporting directly to the Director of Food & Beverage, this role is responsible for the day-to-day operation and success of multiple food and beverage outlets, ensuring exceptional guest experiences, strong financial performance, and a culture of engagement, accountability, and service excellence.

The ideal candidate is an experienced hospitality professional who thrives in a fast-paced environment, enjoys developing high-performing teams, and understands how to balance operational excellence with memorable guest experiences. This leader will work closely with the Director of Food & Beverage to execute strategic initiatives, drive revenue growth, maintain brand standards, and support the continued development of our food and beverage operations.

Key Responsibilities

Operational Leadership

• Oversee the daily operations of all assigned food and beverage outlets, ensuring exceptional service, quality, and consistency.
• Support the Director of Food & Beverage in achieving departmental goals, budgets, and strategic initiatives.
• Ensure outlets are appropriately staffed and operating efficiently based on business demands and forecasted volumes.
• Maintain and enforce all service standards, operating procedures, and company policies.

Guest Experience Excellence

• Lead by example in delivering exceptional hospitality and personalized guest service.
• Maintain a visible presence during service periods and actively engage with guests.
• Monitor guest satisfaction metrics, online reviews, and internal feedback systems to identify opportunities for improvement.

Financial Management & Revenue Growth

• Support menu planning, menu engineering, pricing strategies, and promotional initiatives in partnership with culinary leadership.
• Monitor inventory levels, purchasing practices, beverage controls, and cost management initiatives.

Team Development & Leadership

• Create a positive, inclusive, and engaging work environment that promotes teamwork and accountability.
• Conduct regular coaching conversations, performance reviews, and development planning sessions.
• Recognize and reward outstanding performance while addressing performance issues in a fair and professional manner.

Events & Collaboration

• Support the execution of banquet, catering, group, and special event business alongside other hotel departments.
• Collaborate with Sales, Front Office, Culinary, and Housekeeping teams to ensure seamless guest experiences.

What Success Looks Like

A successful Food & Beverage Manager will:

• Consistently deliver exceptional guest experiences.
• Lead engaged, motivated, and high-performing teams.
• Achieve revenue, profitability, and labor targets.
• Maintain outstanding food, beverage, and service standards.
• Operate efficient and organized outlets that are consistently guest-ready.
• Develop supervisors and team members into future leaders.
• Drive innovation while maintaining operational excellence.
• Support the Director of Food & Beverage in achieving departmental and hotel objectives.

Qualifications

Required Exp