Customer Experience Manager

2 weeks ago

Vancouver, Canada Air Canada Full time

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

As a Customer Experience Manager – Airports, you will play an important leadership role in our ambition to become a top ten global airline. Your priority will be to ensure the airline safely delivers on and exceeds our customers’ expectations of their Air Canada experience. By creating a safe, positive, and accountable environment, your dedication to customer service excellence and glowing hearted hospitality will allow you to anticipate and deliver on our customers’ needs, while providing proactive and empathetic leadership to our team.

The Customer Experience Manager role will provide the opportunity to work in various areas such as: Station Operations Center, Airside/Ramp/Apron Operations, Baggage Services, Staff Deployment/Planning & In-Terminal Operations. In all areas you will be managing both our customers experience and providing leadership to our unionized employees (IAMAW & Unifor).

Your deliverables will include:

  • Representing our brand and company vision for customer service excellence;
  • Understanding our internal and external customers by anticipating needs and delivering on promises;
  • Caring for our customers in difficult situations;
  • Building and nurturing trusting relationships. Fostering employee development by empowering, coaching, and supporting our team to be their very best,
  • Managing front line unionized employees belonging to both Unifor and IAMAW
  • Working indoors or outdoors if applicable;
  • 24-hour Airport operations will require shift work/weekends and holidays;

Qualifications

  • Possess at least a high school diploma
  • A minimum of two years previous people management experience;
  • Managerial Courage to make difficult decision to ensure operational integrity, safety, and an on-time performance;
  • Ability to work flexible schedules (24-hour Airport Operation/ Shift work/Weekends and Holidays);
  • Ability to successfully obtain a Restricted Area Identity Card (RAIC) & Airside Vehicle Operator’s Permit
  • Must have a full valid driver’s license;
  • Ability to lift 50lbs;
  • Ability to walk long distances and stand for long periods;
  • Effective Decision Making in a timely manner during stressful situations
  • Strong interpersonal skills (organizational, team oriented & focused)
  • Entrepreneurial & self-managed abilities;
  • A genuine passion for creating and leading a global top ten Airline customer and employee experience ;
  • Ability to develop trust and rapport while providing employees performance coaching;
  • An entrepreneurial, energetic and tenacious attitude;
  • Ability to adapt to new technology and to share that knowledge;

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

#J-18808-Ljbffr

  • Manager, Customer Experience

    3 days ago

    Vancouver, Canada Via Rail Canada Full time

    -Reference Number: 10219_042024 Status: Permanent - Full time Job Category: Customer Service City: VANCOUVER Province: British Columbia Annual Salary / Hourly Rate: 79 169 - 97 797 Number of positions to be filled: 1 Application Deadline: 2024-04-29 Description: Did you know that VIA Rail is carrying out ambitious projects to modernize its services...

  • Customer Experience Manager

    3 weeks ago

    Vancouver, British Columbia, Canada Air Canada Full time

    Job Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.As a Customer Experience Manager - Airports, you will play an important leadership role in our...

  • Customer Experience Manager

    4 weeks ago

    Vancouver, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** As a Customer Experience Manager - Airports, you will play an important leadership role in our ambition...

  • Customer Experience Specialist

    4 weeks ago

    Vancouver, Canada Melanie Auld Jewelry Full time

    **Description**: Melanie Auld Jewelry was founded with a deep appreciation for the genuine connections we make with the people and places in our lives. We believe that everyone has a unique story to tell, and our brand is dedicated to celebrating life’s significant and everyday moments through thoughtful design and meaningful jewelry. If you are seeking a...

  • Customer Experience Manager

    3 weeks ago

    Vancouver, Canada Air Canada Full time

    Job Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.As a Customer Experience Manager - Airports, you will play an important leadership role in our...

  • Customer Experience Associate

    2 days ago

    Vancouver, Canada TD Bank Full time

    **Work Location**: Vancouver, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers.** **KEY...

  • Customer Experience Associate

    2 weeks ago

    Vancouver, Canada TD Bank Full time

    **Work Location**: Vancouver, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service...

  • Customer Experience Associate

    2 hours ago

    Vancouver, Canada TD Bank Full time

    **Work Location**: North Vancouver, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through...

  • Customer Experience Representative

    4 weeks ago

    Vancouver, Canada JD Sports Canada Full time

    **Department**: Customer Service **Location**: Vancouver, BC or Toronto, ON **Workplace Type**: Hybrid **Job Type**: Full-time, Permanent **The Team**: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion....

  • Customer Experience Representative

    1 week ago

    Vancouver, Canada JD Sports Canada Full time

    **Department**: Customer Service **Workplace Type**: Remote (BC or QB) **Job Type**: Full-time, Permanent **The Team**: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group...

  • Customer Experience Associate

    7 days ago

    Vancouver, Canada TD Bank Full time

    403195BR Retail Banking - Customer Service Vancouver, BC March 16, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...

  • Customer Experience Associate

    6 days ago

    Vancouver, Canada TD Bank Full time

    411482BR Retail Banking - Customer Service Vancouver, BC June 9, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Experience Associate

    5 days ago

    Vancouver, Canada TD Bank Full time

    406345BR Retail Banking - Customer Service Vancouver, BC April 16, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...

  • Customer Experience Associate

    3 days ago

    Vancouver, Canada TD Bank Full time

    411543BR Retail Banking - Customer Service Vancouver, BC June 12, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...

  • Customer Experience Associate

    3 days ago

    Vancouver, Canada TD Bank Full time

    406468BR Retail Banking - Customer Service Vancouver, BC April 17, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...

  • Customer Experience Associate

    4 weeks ago

    Vancouver, Canada TD Bank Full time

    409676BR Retail Banking - Customer Service Vancouver, BC May 17, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Experience Associate

    4 weeks ago

    Vancouver, Canada TD Bank Full time

    406560BR Retail Banking - Customer Service Vancouver, BC April 18, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...

  • Customer Experience Associate

    4 weeks ago

    Vancouver, Canada TD Bank Full time

    403839BR Retail Banking - Customer Service Vancouver, BC March 22, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...

  • Customer Experience Associate

    4 weeks ago

    Vancouver, Canada TD Bank Full time

    404021BR Retail Banking - Customer Service Vancouver, BC March 23, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...

  • Customer Experience Associate

    7 days ago

    Vancouver, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...