Associé, Expérience client

Position Associé, Expérience client at TD Location & Hours Etobicoke, Ontario, Canada | 15 hours per week Compensation $22.50 – $28.33 CAD per hour Department Overview At TD Canada Trust, we are the frontline of TD Bank. We build deep, long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs, identify opportunities to recommend products and services, and refer customers to the appropriate team member or internal bank partner, while ensuring a positive customer experience. Job Description Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and provide an excellent customer experience? If so, apply for the role of a Customer Experience Associate and become an all‑around champion who understands customer needs and advises the best banking solutions. Responsibilities Process financial transactions such as deposits, withdrawals, and bill payments following standard operating procedures, industry regulations, and TD’s Code of Conduct and Ethics. Identify customer needs and recommend solutions while exercising discretion in confidential matters. Respond to and resolve customer concerns using standard procedures, escalating non‑standard activities when necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and in a timely manner. Engage personally with customers to clearly explain banking solutions and processes. Support a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone informed of routine activity status. Recommend operational improvements to achieve operational excellence. Requirements High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administrative, organizational, planning, and time‑management skills for a fast‑paced environment. Proficiency with MS Office (Word, Excel, Outlook) and internet usage. Initiative, accuracy, and detail orientation to manage multiple tasks and changing priorities. Dynamic communication skills, both verbal and written, with people in a calm, courteous, and effective manner. About TD The TD is a global leader in financial institutions, ranking fifth in North America by branch count. Each day, we deliver a legendary client experience to more than 27 million households and businesses in Canada, the United States, and worldwide. Our about 95 000 colleagues bring skills, talent, and creativity to the bank, its clients, and the economy. We are guided by a vision to be a better bank and a mission to enrich the lives of our clients, our communities, and our colleagues. TD is deeply committed to being a leader in client experience. We believe that every employee, regardless of business line, interacts with the client. In parallel with our evolving strategy, we innovate to improve the customer experience and create capability for future banking services. Whether you have extensive banking experience or are just beginning your career in financial services, we can help you realise your full potential. You can count on training, mentorship, and conversations around development and leadership to advance. Comprehensive Compensation Program Our overall compensation program mirrors the investments we make to help employees and their families reach well‑being goals. Base pay, variable compensation, and benefits including health and wellness, retirement plans, paid time off, banking perks, discounts, career development opportunities, and award and recognition programs comprise our comprehensive package. Learn more. Additional Information We are excited that you are considering a career at TD. We care about helping colleagues succeed personally and professionally, offering development conversations, training, and a competitive benefits program. Language Requirements (Québec Only) None. Seniority Level Entry Level Employment Type Full‑time Job Function Marketing and Sales Industries Banking EEO Statement TD Canada Trust is an equal opportunity employer and encourages applicants from all backgrounds to apply. We are committed to workforce diversity and inclusion. Accessibility & Accommodations Accessibility is important to us. Please let us know if you require accommodations (e.g., accessible meeting rooms, captions for virtual interviews) so you can participate in the interview process without barriers. #J-18808-Ljbffr