Enterprise Support Engineer

Overview Evertz is looking for highly technical and self‑motivated individuals for a challenging role in enterprise class software/hardware support engineering. If you are looking to learn and grow with the latest technologies in the Media and Entertainment (M+E) industry and build strong customer communications skills, this position is for you While working with Evertz Enterprise Support group you will be supporting major M+E customers globally. Our products use a broad range of leading‑edge technologies highly relevant in the IT and Media Entertainment Industries. You will be working with Evertz’ industry leading Media Supply Chain and Linear Playout solutions. You will assist customers in maintaining superior system up‑time and performance by providing quick, efficient and professional problem solving. You will be integrally involved in both private and public cloud deployments of the Evertz hardware and software technology stack. Responsibilities Respond and provide expert technical direction to customers regarding operational issues, firmware upgrades and general system maintenance. Regularly assess customer applications and troubleshoot/diagnose issues through research and/or issue replication to determine root cause. Recommend solutions utilizing various levels of technical language appropriate to the customer, in a timely, clear, and professional manner. Maintain a communication link between customer service and other Evertz departments by partnering to resolve customer issues and communicating status/progress to customers. Aid in design changes and interface with Evertz Product Management team regarding new feature requests. Support the development of communications tools by generating or authoring customer guides as well as providing detailed technical information to the technical writing group. Skills And Abilities Good communication and interpersonal skills. Understanding of network technologies (DNS, DHCP, TCP/IP, Firewalls, Switches). Experience with Linux (any flavor). Knowledge of cloud computing environments (AWS) is preferred. Database experience would be an asset. Above average customer service skills. Ability to perform effectively in high‑pressure situations. Unparalleled desire to help the customer and deliver service excellence. Passion for technology and learning new software and hardware products. Problem‑solving ability and ability to react to changing situations. Ability to multi‑task in a fast‑paced environment. Qualifications Degree or diploma in Computer, Electronics or Computer Electronics is an asset. Must have a valid Ontario driver’s license. Must be eligible for international travel and able to work alone with little or no supervision. Benefits and What We Offer Employer funded benefits program. Competitive total compensation package. Work‑life balance. Employee Assistance plan. Employee Discount Platform. Career progression. Fast paced environment with opportunity to learn broad range of technical skills. Casual work environment. Social events and sports teams. About Evertz Microsystems Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on‑demand services, WebTV, IPTV, and mobile devices. Evertz has expertise in delivering complete end‑to‑end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery. The company has a global presence with offices in Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore and Australia. Evertz makes certain that there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request. #J-18808-Ljbffr