Director Project Management and Services – North America

Director of Project Management and Services Oversees the planning, execution, and delivery of strategic projects and supports service initiatives that grow the GLS international product in North America, ensuring alignment with business goals and operational excellence. Strategic Leadership and Team Oversight of Multiple Workstreams Lead both Canada- and U.S.-based direct reports and establish best-in-class project management methodologies tailored to the unique requirements of GLS Group and GLS North America as the organization develops all segments of its international transportation network. Develop project governance frameworks, KPIs, reporting structures, and quality standards. Partner with executive leadership to prioritize, scope, and align projects with organizational strategy. Oversee a portfolio of enterprise-wide initiatives, including technology implementations, international delivery partner onboarding and management, oversight of external brokers for North American import and export services, safety initiatives, and process optimization. Project Execution & Delivery Ensure all projects are delivered on time, within scope, and within budget. Manage major strategic projects, particularly those involving operational transformation, transportation technology, brokerage services, and report development. Mitigate project risks through proactive identification, analysis, and monitoring. Support cross-functional project teams, including Operations, Sales, HR, Finance, IT, Safety, and Customer Service. Team Leadership & Development Lead, mentor, and develop a high-performing team of managers, supervisors, and analysts. Foster a culture of accountability, collaboration, transparency, and continuous improvement. Provide coaching, performance management, and skills development opportunities. Stakeholder Engagement Act as a key liaison with internal and external stakeholders, including executives, customers, international counterparts, operational leaders, vendors, and regulatory bodies. Communicate progress updates, change impacts, and project outcomes to senior leadership. Facilitate effective decision-making and ensure teams remain aligned with project goals. Technology & Process Optimization Drive the implementation of transportation-related technologies that support international import and export growth, including brokerage automation and dashboard reporting. Partner with senior leadership to execute IAC certification and support potential brokerage department development. Collaborate with IT and Operations on system integrations and process improvements. Identify opportunities for process efficiencies. Use data-driven insights to improve project prioritization and operational performance. Education & Experience Bachelor’s degree in Business, Engineering, Operations Management, or a related field or 10+ years of experience in international freight forwarding operations or international sales. Minimum of three years leading project teams, operations groups, or sales teams focused on international products or supply chain initiatives. Experience in the international transportation, logistics, trucking, or supply chain industry is preferred. Proven success managing large-scale, cross-functional initiatives within a multi-site operational environment. Additional Preferred Skills PMP, Six Sigma, or other Lean manufacturing certifications. Experience in brokerage operations or management. Strong proficiency with project management tools (MS Project, Smartsheet, Monday.com, etc.). Familiarity with transportation systems and technologies. Strong data analytics and reporting capabilities. Leadership & Competencies Exceptional leadership, communication, and influence skills. Strong business acumen with an understanding of operational KPIs. Ability to manage competing priorities and navigate ambiguity. Skilled in relationship-building and guiding teams through change. #J-18808-Ljbffr