2026 Summer Student- Customer Service Representative

OverviewThe Workplace Safety and Insurance Board (WSIB) is hiring a Summer Student – Customer Service Representative. In this role you’ll engage in meaningful projects, gain hands-on experience, and develop skills that support customers and stakeholders related to claims, health care benefits, and WSIB services. The position offers training and development opportunities and values diversity, inclusion, and equity. The work environment is hybrid, with a requirement to be in office up to 5 days a week in 2026.As a summer team member, you’ll contribute to projects, participate in training and networking opportunities (including the Career Ignite Conference), and help make Ontario safer, healthier, and more equitable.We welcome applicants from diverse backgrounds and are committed to an equitable and accessible recruitment process. If accommodation is needed at any stage, please contact us to ensure your needs are met.ResponsibilitiesAnswer and direct inquiries from workplace parties, internal partners, or others. Assess caller needs and take appropriate actions to resolve inquiries, aiming for first-contact resolution or guiding the caller to further solutions.Identify and take immediate or appropriate actions for callers in crisis, escalations, media calls, security files, privacy breaches, or changes in government legislation that require special handling.Provide written responses to inquiries received via online services and offer user support for online platforms.Proactively collect information from workplace parties regarding their claim to assist internal partners in decision-making.Access WSIB computer systems to provide claim information, document actions, generate letters and forms, and update profile information as required.Perform other duties as assigned, while delivering empathetic and accurate customer service.QualificationsLegally authorized to work in Ontario, Canada, full time (36.25 hours/week).Currently enrolled as a full-time post-secondary student in September 2026.Applicants may also apply if returning to studies in the next academic term or have completed graduation within the last six months.Final-year students must provide proof of enrollment for their last semester.Available to work the entire summer duration (May 4, 2026 – September 4, 2026) with no planned absences.If advancing in the recruitment process, provide proof of eligibility to work in Canada.One year and five months of prior customer service experience.Application MaterialsResume and cover letter in a single MS Word or PDF document.Copy of your most recent GPA transcript.First-year students may submit a letter of enrollment if an official transcript is not available.Proof of enrollment for the September 2025 and/or September 2026 school year.Final-year students must provide proof of enrollment for their last semester.TimelineApplications Open: November 19, 2025 – January 14, 2026. Resume screening and testing: January – February 2026. Interviews: January – March 2026. Offers: February – April 2026. Start date/orientation: May 4, 2026.To apply, visit our Careers page between November 19, 2025 and January 14, 2026 and apply to the “Summer Student – Customer Service Representative” posting. More information about the Summer Student program is on our Student Programs page. A criminal records check is a precondition of employment.The WSIB is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you need accommodation to apply, please contact talentacquisitioncentre@wsib.on.ca. If invited to participate in the assessment process, please provide your accommodation needs at that time.Privacy: Personal information will be collected in accordance with the Workplace Safety and Insurance Act, 1997 to assess qualifications and determine fit for vacant positions. #J-18808-Ljbffr