Meeting and Events Director

Do you want to make an impact?

Are you ready for a new opportunity where you’ll be recognized for your contributions, build meaningful relationships and drive change in a real way? We are unique, we stand out, we take pride in our collaborative mindset, and we want you along for the ride.

About Encore Corporate Travel

Encore Corporate Travel, established in 1976, is a revered figure in the corporate travel industry, renowned for its dedication to becoming the most loved travel partner worldwide. Merging award-winning proprietary technology with unmatched service, we operate across the US, Canada, LATAM, and Europe, catering to the unique needs of the financial services, retail, and manufacturing sectors. As a certified woman-owned enterprise, we champion Environmental, Social, and Governance (ESG) principles, aiding our clients in achieving their ESG goals while focusing on providing moments of happiness for all our clients and partners. With over 40 years of experience, we maintain a startup's agility, ensuring all core operations are handled in-house for unparalleled quality in service and tech solutions. At our core, we are a customer and planet-centric organization, continuously innovating and improving the client experience by understanding their evolving needs and removing the hassle of travel management. Our culture thrives on respect, collaboration, and the value of every opinion, embodying a mission to spread moments of happiness through our global ecosystem.

About the role

We are seeking an experienced and dynamic Meetings and Events Director to lead our operational and commercial efforts in delivering world-class meetings and events. This role will oversee a team of coordinators responsible for sourcing and booking accommodations, flights, rail, and ground transportation. Additionally, this role will manage and enhance our product offerings, including registration technology, attendee management, self-service online booking, and personalized white glove attendee services. The role includes significant responsibilities for growing our business in Canada and the USA, ensuring high-quality service delivery, and driving commercial success. Events range from 10 to 8,000 attendees and can be held anywhere in the world.

Our HQ is in Montreal, QC, but this is a remote work position based in Canada or the US.

Our Invitation:

At Encore Corporate Travel, we invite everyone to join us in our journey to make the world a brighter, happier place—one moment at a time. Our mission is ongoing, and together, we can create a legacy of joy that touches lives across the globe. If you share our commitment to spreading happiness and believe in the power of moments, we welcome you to be a part of our global expansion and happiness-driven vision.

Note:

This job description is intended to convey information essential to understanding the scope of the role. It is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with this position.

What will your day look like?

Key Responsibilities

Leadership & Management:

• Lead and mentor a team of event coordinators, providing guidance and support to ensure high performance and professional development.
• Directly manage the Manager of Event Coordinators, ensuring alignment with strategic goals and effective team leadership.
• Develop and implement strategic plans for the meetings and events department, aligning with organizational goals and client needs.
• Foster a collaborative and innovative team culture, promoting continuous improvement and professional growth.

Operational Oversight:

• Oversee the sourcing and booking of accommodations, flights, rail, and ground transportation, ensuring cost-effective and efficient arrangements.
• Ensure the seamless integration and use of our event-related product offerings, including registration technology, attendee management, and self-service online booking.
• Develop and maintain relationships with key vendors and partners to ensure high-quality service delivery and cost efficiencies.

Event Coordination & Planning:

• Direct the planning, coordination, and execution of events, ensuring all logistical elements are meticulously managed.
• Develop detailed event plans, timelines, and budgets, ensuring all events are delivered on time, within scope, and within budget.
• Oversee on-site event management, ensuring smooth operations and exceptional attendee experiences.

Client Relationship Management:

• Build and maintain strong relationships with key clients, understanding their needs and delivering tailored event solutions.
• Serve as the primary point of contact for clients, providing exceptional customer service and ensuring client satisfaction.
• Collaborate with clients to understand their objectives and create custom event solutions that meet their specific needs.

Commercial Responsibilities:

• Drive commercial success by identifying new business opportunities and developing strategies to expand the client base.
• Expand our product line, penetrate existing client portfolios, and reach prospects needing meetings and events services and technology.
• Collaborate with the sales team to develop and present proposals to prospective clients, demonstrating the value and capabilities of our event services and products.
• Develop and execute business development plans to grow the meetings and events business in Canada and the USA.
• Analyze market trends and competitor activities to identify opportunities for growth and innovation.

Reporting & Analytics:

• Oversee the collection and analysis of event data, providing insights and recommendations for continuous improvement.
• Prepare and present detailed reports on event performance, including financial performance, client satisfaction, and operational efficiency.
• Utilize data-driven insights to optimize event strategies and enhance service delivery.

Key Performance Indicators (KPIs) - Growth & Market Expansion:

• Achieve targeted growth through the expansion of product lines, client portfolios, and new client acquisition.
• Increase the use of self-service technology by clients.
• Expand meetings and events services into new markets and regions.

Efficiency & Service Quality:

• Improve operational efficiency by optimizing processes and reducing costs.
• Maintain a high level of client satisfaction and retention.
• Enhance service quality through continuous improvement initiatives.

Do you have what it takes?

Key Requirements

• Bachelor's degree in Event Management, Hospitality, Business Administration, or a related field.
• Minimum of 7-10 years of experience in event management, with at least 3-5 years in a leadership role.
• Proven track record of successfully managing large-scale events (up to 8,000 attendees) in various international locations.
• Strong operational and commercial acumen, with experience in managing budgets, sourcing vendors, and negotiating contracts.
• Proficiency with event management technology and registration platforms.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work under pressure and handle multiple projects simultaneously.
• Willingness to travel as needed to oversee event execution on-site.
• Experience in business development and market expansion, particularly in Canada and the USA, is highly desirable.

As a fully remote team, we offer a relaxed, fun, flexible, working environment with a competitive salary, perks, and great benefits.

More precisely:

• Health & Dental coverage or stipend
• Unlimited vacation program
• Travel perks
• Internet allowance
• Company provided IT equipment

If you are a seasoned event management professional with a passion for delivering exceptional experiences, driving commercial success, and growing business in new markets, we invite you to apply for the Meetings and Events Director position. Apply directly through LinkedIn or send your resume to jobs@encore.ca.

Encore Corporate Travel is an Equal Opportunity Employer and strictly prohibits discrimination of any kind. We believe that great ideas can come from anywhere. We are committed to building the best team possible and all employment decisions are based on business needs, job requirements and individual potential and qualifications, without regard to race, color, age, religion, socioeconomic status, orientation, gender identity, national origin or disability.