Tour Sales Coordinator

Careers with Sun Peaks Grand Hotel & Conference Centre

Careers At Sun Peaks Grand Hotel

Current job opportunities are posted here as they become available.

As Tour Sales Coordinator at Sun Peaks Grand Hotel & Conference Centre, you’ll be at the heart of creating seamless and memorable experiences for our tour travelers and groups. More than an administrative role, this position is about relationship-building, problem-solving, and teamwork. You’ll work closely with tour operators, group leaders, and hotel departments to coordinate group and individual reservations, manage pre-arrival arrangements, and ensure every detail comes together for a successful stay. If you thrive in a fast-paced environment, enjoy bringing people and plans together, and take pride in making things run smoothly behind the scenes, this is your opportunity to make a meaningful impact on our guests’ experiences while being part of a collaborative team. If this sounds like your ideal work environment,

Compensation Information: $52,000 per annum

Physical Requirement: Light; work activities involve handling loads up to 10kg; predominantly in an indoor setting.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

Skills you bring with you:

• Previous experience in hospitality, room reservations, hotel operations, sales, or administrative fields.
• Tour and Travel trade knowledge and experience an asset.
• Proficient computer knowledge, especially Microsoft Office, and knowledge of Opera PMS an asset.
• Strong verbal and written communication skills.
• Must have strong analytical, organizational, and administrative skills to multitask and handle multiple time-sensitive deadlines and priorities simultaneously.
• Ability to follow instructions, and work both independently and collaboratively.
• Flexibility to work shifts depending on group demands and needs.
• Highly organized and ability to multi-task with keen attention to detail.
• Strong communication, interpersonal, and customer service skills.
• Influential skills to work collaboratively across teams and departments.
• Quick and creative problem-solving skills and willingness to take initiatives.
• Ability to learn, adapt, and be efficient in a fast-paced environment.

Primary Responsibilities:

Support FIT Bookings:

• Monitor and respond to all inquiries in the Tour inbox in a timely manner.
• Create, manage, and amend reservations, ensuring correct names, dates, rates, rate codes, packages, specials, routing, payment methods, facility schedulers, and alerts.
• Create Pro-formas for Tour Operators and ensure correct billing.
• Understand and reinforce contracts and contracted rates, terms, and conditions.
• Confirm or deny reservations and offer alternatives.
• Monitor and track deposits and prepaid reservations.
• Track and follow up on Traces in our system.
• Understand Stop Sells and assist in managing them.
• Assist in managing waitlist reservations.
• Process all incoming phone and email inquiries and communicate them to the Tour and Travel Sales Manager and/or Reservations Manager accordingly.

Support Tour Group Bookings:

• Organize all Tour Groups for the Winter and Summer seasons.
• Be the onsite contact for Tour Leaders/Directors.
• Input rooming lists and ensure correct names, dates, rates, packages, specials, requests, and routing.
• Manage cancellations, adjustments, and amendments, after inputting the rooming list.
• Ensure the Comment/Note section of the block is kept up to date.
• Create Tour Folders with high accuracy, and ensure all documents are included.
• Create BEOs and floorplans with accurate mealtimes, locations, attendees, dietary restrictions.
• Assist with billing, storage space set-up, welcome events, and any other catering needs.
• Confirm bag-pull and porterage service with Tour Leaders/Dire