Customer Care Team Lead at ZayZoon
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
Key Responsibilities
• Lead a team to achieve operational KPIs and customer success
• Monitor customer service performance and support team members
• Coordinate and deliver training for new hires in Customer Care
• Manage scheduling and deliver on project support for KPIs
• Own escalated customer communications until resolution
Requirements:
• 4+ years in a support environment with inbound communication
• 2+ years of leadership experience managing performance
• Experienced in process improvement and change management
• Proficient in communication for diverse audiences
• Familiar with Intercom, ZenDesk, JIRA, and HubSpot Make a significant impact at ZayZoon while optimizing customer care strategies and leading a dedicated team. #J-18808-Ljbffr
-
Customer Care Team Lead at ZayZoon
6 days ago
Vancouver, BC, Greater Vancouver Regional District, BC; British Columbia, Canada ZayZoon Inc. Full-timeDrive customer success and organizational excellence as a Customer Care Team Lead at ZayZoon. Shape our department's KPIs in a fully remote role focused on financial wellness services. At ZayZoon, the Customer Care Team Lead plays an essential role in fostering a customer-first culture and leading a motivated team. With over four years in support...
-
Customer Care Floor Team Lead
3 days ago
Vancouver, Metro Vancouver Regional District, Canada Article Full-time $73,000 - $80,000 ContractA leading furniture manufacturer is seeking a Floor Supervisor Team Leader in Vancouver. This role involves leading a team to provide exceptional customer service, overseeing operations, and implementing improvements. The ideal candidate will have significant leadership experience in customer care and strong communication skills. This position offers a...
-
Customer Care Team Leader
3 days ago
Vancouver, Metro Vancouver Regional District, Canada Article Full-time $73,000 - $80,000 ContractFloor Supervisor Team Leader (Customer Care) Join to apply for the Floor Supervisor Team Leader (Customer Care) role at Article. Description Hi there, we’re Article. Since 2013, we have been redefining the furniture industry one sofa at a time. It’s not easy — it requires solving challenging, meaningful problems. This is where you come in, as a Floor...
-
Customer Care Manager
2 days ago
Vancouver, Metro Vancouver Regional District, Canada Sundays-Company- Full-time €70,000 - €95,000 ContractSundays was founded in Vancouver in 2019 by four friends with deep roots in furniture and retail. We design West Coast modern pieces: warm, functional, built to last. We sell direct to customers across the US and Canada, online and through showrooms in New York, Pasadena, Santa Monica, Vancouver, Toronto, and Calgary. Our sister brand Hetta takes a more...
-
Director, Customer Care
22 hours ago
Vancouver, Metro Vancouver Regional District, Canada Aquilini Group LP Full-time €120,000 - €180,000 ContractDescription Position: Director of Customer Care Reports to: President, Aquilini Development About Us Aquilini Group (“AG”) is a diversified family business founded in Vancouver, BC more than 50 years ago with roots in the real estate development and construction industry. Today the company owns and manages an international real estate portfolio that...
-
Director of Customer Care
22 hours ago
Vancouver, Metro Vancouver Regional District, Canada Aquilini Group LP Full-time €120,000 - €180,000 ContractAquilini Group LP in Vancouver seeks a Director of Customer Care to lead the Customer Care Team, ensuring exceptional service throughout the home ownership journey while auditing and developing operating systems. This leadership role requires 5+ years in customer service within real estate development and a hands-on approach to cross-department...
-
Team Lead, Software Engineering
2 days ago
Vancouver, Metro Vancouver Regional District, Canada Remarcable Full-time $120,000 - $180,000 ContractAbout Remarcable, Inc. Remarcable is a Series A B2B SaaS procurement, logistics, and supply chain platform built specifically for electrical contractors and distributors. Founded by an engineer to solve field inefficiencies, our award-winning, SOC 2 Type II–certified marketplace has processed billions in material purchases. We are backed by Insight...
-
Lead Customer Service at Chipotle
22 hours ago
North Vancouver, Metro Vancouver Regional District, Canada Chipotle Mexican Grill Full-time $29,000 - $32,000 ContractEnsure exceptional food service as a Service Leader at Chipotle Mexican Grill. Foster a culture of quality, safety, and outstanding customer engagement in our restaurants. In this role, you will help maintain a clean, organized service line while training the Crew to deliver Chipotle’s Food With Integrity philosophy. Driving customer satisfaction and food...
-
Customer Care Floor Team Lead
1 week ago
Vancouver, BC, Greater Vancouver Regional District, BC; British Columbia, Canada Article Full-time €73,000 - €80,000 TemporaryA leading furniture manufacturer is seeking a Floor Supervisor Team Leader in Vancouver. This role involves leading a team to provide exceptional customer service, overseeing operations, and implementing improvements. The ideal candidate will have significant leadership experience in customer care and strong communication skills. This position offers a...
-
Customer Care Manager — Leadership
3 days ago
Vancouver, Metro Vancouver Regional District, Canada Sundays-Company- Full-time €70,000 - €95,000 ContractSundays is seeking a Customer Care Manager in Vancouver to lead the Customer Care team across Care, Resolutions and Trade, ensuring high-quality customer interactions from order receipt to shipment. The role reports to the Director, Customer Operations and drives process improvements, staff development, and cross-functional collaboration for an exceptional...