Senior Manager, Digital Operations, Global Asset Management

OverviewSenior Manager, Digital Operations, Global Asset Management. Location: Toronto, ON. Reports to: Director, Digital Engagement, GAM. Employment Type: Full-Time.The Senior Manager, Digital Operations will lead the operational backbone of BMO Global Asset Management’s digital ecosystem. This role is responsible for managing vendor relationships, overseeing publishing workflows, and supporting a team of specialists to ensure seamless execution of digital initiatives. The ideal candidate combines strong operational leadership with deep knowledge of asset management and advanced data management capabilities to resolve complex issues and optimize processes.Key ResponsibilitiesOperational Leadership & Workflow Management: Oversee day-to-day digital operations, ensuring timely execution of publishing workflows and campaign deliverables.Primary point of contact for intake across all digital streams, ensuring requirements are captured and deliverables are routed to the appropriate teams.Manage and mentor a team of digital specialists and content publishers, fostering collaboration and accountability across CMS and Martech platforms.Implement and refine workflow processes using tools like Workfront to drive efficiency, accuracy, speed to market, and continuous improvement.Vendor & Stakeholder Management: Serve as primary liaison for digital vendors and agencies; negotiate SLAs and manage escalations.Partner with internal teams (Product, Marketing, IT, and Compliance) to align operational priorities with business objectives and regulatory standards.Data Management & Problem Solving: Leverage data management expertise to troubleshoot platform issues and support integration requests.Partner with analytics teams to deliver insights that improve campaign performance and operational efficiency.Collaborate with analytics teams to ensure accurate data flow across Martech and CMS platforms.Ensure accurate data flow between CMS, Martech, and analytics platforms to support personalized investor experiences.Governance & Compliance: Ensure adherence to internal policies, regulatory standards, and best practices for digital governance.Standardize reporting processes and operational documentation for transparency and scalability.Establish, maintain and monitor team SLAs and delivery governance to ensure timely, accurate, and compliant execution of all digital initiatives.Qualifications7+ years in digital operations or platform management, with at least 2 years in a leadership role.Previous experience in asset management, financial services, or banking is required.Strong knowledge of CMS platforms and workflow tools (Workfront proficiency preferred).Familiarity with Martech ecosystems, SaaS solutions, and integration concepts (APIs, SSO).Advanced understanding of data management principles and analytics tools (Adobe, GA, Tableau, Power BI).Proven ability to manage vendors and cross-functional teams effectively.Bachelor's degree in Marketing, Business, Operations, or a related technical field.Nice to HaveProject management certification (PMP, Agile) and 3–5 years of PM experience.Exposure to FinTech or MarCom operations (specifically Asset Management)Deep knowledge and understanding of mutual funds, ETFs, and institutional investment products as asset management.Salary & BenefitsSalary range: $94,600.00 - $176,000.00. Pay Type: Salaried.The above represents BMO Financial Group’s pay range and type. Salaries vary based on location, skills, experience, education, and qualifications. May include a commission structure. Part-time roles pro-rated. For commission roles, the listed salary is the target for the first year. Total compensation may include performance-based incentives, discretionary bonuses, health insurance, tuition reimbursement, accident and life insurance, and retirement plans. For more details, visit: https://jobs.bmo.com/global/en/Total-RewardsAbout UsAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. We strive to create lasting, positive change for our customers, communities, and people. We offer training, coaching, manager support, and opportunities to gain valuable experience.To find out more visit us at https://jobs.bmo.com/ca/enBMO is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO will be considered BMO property. A recruiting agency must have a valid, written agency agreement to submit resumes. #J-18808-Ljbffr