Bilingual QA
7 days ago
Job Description
Insight Global is seeking a Bilingual QA Automation Engineer (French/English) to support a chatbot and Large Language Model (LLM) validation initiative for a major banking client. This role will focus on ensuring French-language chatbot experiences function as expected, including validating intent mapping, responses, and user routing within chatbot and universal search platforms. Execute QA automation testing for chatbot and digital assistant platforms. Validate French-language LLM performance, ensuring prompts, responses, and user routing are accurate.
Test and verify intent mapping and conversation flows within chatbots and universal search tools. Identify defects, document findings, and work with technical teams to resolve issues. Ensure chatbot functionality meets defined quality, language, and user experience standards. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills
and Requirements 5+ years of experience in QA and QA automation testing. Fluent bilingual proficiency in French and English, with the ability to validate French-language content accurately. Hands-on experience with Perfecto for test automation. Strong communication skills, with the ability to clearly document issues and collaborate with cross-functional teams.
Banking experience Previous BMO experience Previous AI projects #J-18808-Ljbffr
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