Brokerage - TMS Analyst

OverviewReporting to the Manager, Transport Systems, Information Technology, the individual in this position will reside at one of our main hubs within Mississauga and will play a key role in supporting Canada Cartage’s applications and technology. The portfolio encompasses all application systems that support the various transportation businesses. The applications are a mix of 3rd party systems with some customizations and internally built applications.The individual will administer the portfolio of transportation applications and support day-to-day issues in a timely manner. This is a key role in ensuring the ongoing smooth operation of the business and becomes the natural go-to person for both resources within the technical team and the business community. They will act as a Subject Matter Expert for internal initiatives relating to these applications and participate in projects involving the terminals.Location: Hybrid - 6767 Davand Drive, Mississauga, ONSchedule: Monday to Friday - HybridWhat You Will DoProvide Tier 2/3 Application Support by logging, prioritizing, and troubleshooting incidents via the ticketing system, collaborating with internal teams, and performing root cause analysis to ensure timely resolution and continuous improvement.Oversee Application Health & Maintenance, coordinating with Infrastructure, Security, and vendor teams to ensure system updates, optimal performance, and compliance with IT standards.Contribute to Project Delivery by defining scope, gathering requirements, analyzing processes, managing project timelines, and adapting to changes in deliverables or priorities.Act as a Subject Matter Expert (SME) on supported applications, staying current on product roadmaps, configuring systems, and leading system testing, training, and SOP development.Support Business Process Optimization through process mapping, documentation, system configuration, and mentoring super users and L1 staff to ensure consistent application usage.Travel as needed to provide on-site support and user training at terminal locations across Canada during key project phases or go-lives.Build and Maintain Relationships with business users, leadership, and vendors, communicating effectively across audiences and acting as a key liaison to drive adoption and resolve issues.What You Will Bring3-5 years of experience in Application Support, Business Analysis, or similar roles with strong analytical and problem-solving skills.Background in Brokerage systems and Supply Chain operations, with a solid understanding of Transportation Management Systems and related technologies.Strong communicator (written, verbal, presentation) who thrives in cross-functional teams and works well with minimal supervision.Technical knowledge of APIs, EDI, system integrations, and proficiency in Microsoft Office tools (Excel, Word, PowerPoint, Visio, Project).Proactive learner and change leader with the ability to juggle support and project work while managing shifting priorities.Educational background in a relevant post-secondary program (Engineering, Sciences, or IT-focused Business), with bonus points for Lean Six Sigma, SQL, BI tools like Power BI, and work management systems like Wrike.Why People Love Working For Canada CartageWe offer hybrid and flexible working opportunities.Extended health and dental, retirement plansPaid personal days and sick daysCohesive team and a positive, hard-working atmosphere.Meaningful opportunities for career growth.Company-wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a fewFun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.We give back to the communities in which we operate by volunteering and donating to local charities.We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.Awarded as a Top Fleet Employer since 2017Come work with a company named “Canada’s Best Employer 2018, 2019, 2021 & 2022” in Transportation & Logistics by ForbesApplication ProcessWe would like to thank all those expressing an interest in this position; however, only the candidates selected for an interview will be contacted.Before you start with us, we will conduct a criminal record check, verify your education, and check your references.Our ValuesIntegrity: We conduct our business with honour, honesty, and ethics with our people, the environment and legal matters. We believe I am transparent and trustworthy, respecting the traditional “handshake” value system and earning our way in.Humanity: We are a family-minded organization, caring for people and treating them with dignity, decency and respect, be it employees, customers, suppliers or our partners. Open-door policy and dealings are our way.Accountability: Accountability and accessibility to our staff, customers and our customers’ customers is of utmost importance to us. We enable a high level of two-way communication, providing access to people who will deal with issues and have the willingness to resolve things. We will be relied on and held accountable for our results and our long-term commitments.Collaboration: We understand that results are the product of a team effort. As part of our process, we ensure collaboration with all our staff at all levels in all roles across departmental lines. With our customers, we use a collaborative style approach, sharing ownership to ensure a successful operation.Dedication: Our organization is employee and customer-driven. We encourage an environment of conscientious effort and earnestness, hiring problem solvers who are responsive and have a "can-do" attitude to get the job done.Leadership: Personal leadership to us means being competent, taking ownership, demonstrating initiative, and having a voice. Corporate leadership to us means being leaders in the market, continuous improvement and innovation, and empowering those around you.Come Work With An Industry LeaderCommitted to employment equality, Canada Cartage Systems LP encourages applications from Aboriginal people, persons with disabilities, members of visible minority groups, women, and all other protected groups.Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined to meet the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let your local Human Resources Representative know.Why You Will Love Canada CartageAs an iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we offer dedicated fleet solutions, freight services, managed transportation, fulfillment, and home delivery. With a national network of terminals and distribution centres, we simplify complex logistics through innovation and technology.Rooted in family values and an entrepreneurial spirit, we partner with top Canadian brands to create outstanding customer experiences. Founded in 1914, we continue to lead the industry with innovative fleet solutions and a commitment to excellence.NoteWe are a Top Employer and welcome applicants with accommodations in mind. If you require accommodation under the ACA, contact Human Resources as indicated. #J-18808-Ljbffr