IT User Support I
4 weeks ago
About the roleWe’re looking for an IT User Support I to join our growing teamWhat you’ll do here :Respond to users (brokers / employees) regarding computer systems issues or questions.Record all queries in order to document the steps leading to the resolution of the problem.Intervene in critical situations in the event of a system failure.Ensure allocation of the necessary technical resources in order to respond concretely to any situations by following the existing escalation scales.Ensure the management and integrity of user identity by following the procedures in place to secure the use of computer systems.Participate in the development of documentation intended for users in collaboration with the other support services of the company.What you bring to the table :At least 1 year of experience working in a Help Desk environmentExperience or knowledge of FreshDesk Ticketing system or any ticket management softwareIn-depth knowledge of PCs and centralized system environmentsKnowledge of Windows, MS Office, Lotus Notes, LAN / WANBeing customer orientedTeam spiritAnalysis and synthesisBe action orientedBilingual (French and English) : Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.No Canadian work experience required however must be eligible to work in Canada.#LI-HybridWhat we offerOur hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :A financial rewards program that recognizes your successAn industry leading Employee Share Purchase Plan; we match 50% of net shares purchasedAn extensive flex pension and benefits package, with access to virtual healthcareFlexible work arrangementsPossibility to purchase up to 5 extra days off per yearAn annual wellness account that promotes an active and healthy lifestyleAccess to tools and resources to support physical and mental health, embracing change and connecting with colleaguesA dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programsInclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunitiesInspiring leaders and colleagues who will lift you up and help you growA Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique. #J-18808-Ljbffr
-
IT User Support I
4 weeks ago
Saint-Hyacinthe, Canada Intact Full timeJoin to apply for the IT User Support I role at Intact. About The Role We’re looking for an IT User Support I to join our growing team! What You’ll Do Here Respond to users (brokers / employees) regarding computer systems issues or questions. Record all queries in order to document the steps leading to the resolution of the problem. Intervene in critical...
-
IT User Support I
3 weeks ago
Saint-Hyacinthe, Canada Intact Full timeJoin to apply for the IT User Support I role at Intact . About The Role We’re looking for an IT User Support I to join our growing team! What You’ll Do Here Respond to users (brokers / employees) regarding computer systems issues or questions. Record all queries in order to document the steps leading to the resolution of the problem. Intervene in...
-
IT User Support I
4 weeks ago
Saint-Hyacinthe, Canada Intact Full timeJoin to apply for the IT User Support I role at Intact. About The Role We’re looking for an IT User Support I to join our growing team! What You’ll Do Here Respond to users (brokers / employees) regarding computer systems issues or questions. Record all queries in order to document the steps leading to the resolution of the problem. Intervene in critical...
-
IT User Support I
4 weeks ago
Saint-Hyacinthe, Canada Intact Financial Corporation Full timeAbout the roleWe’re looking for an IT User Support I to join our growing team!What you’ll do here :Respond to users (brokers / employees) regarding computer systems issues or questions.Record all queries in order to document the steps leading to the resolution of the problem.Intervene in critical situations in the event of a system failure.Ensure...
-
IT User Support I
12 hours ago
Saint-Hyacinthe, QC, Canada Intact Full timeOur employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to...
-
IT User Support I
1 week ago
Saint-Hyacinthe, QC JS B, Canada Intact Full time $60,000 - $90,000 per yearOur employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to...
-
IT user support
16 hours ago
Saint-Hyacinthe, Canada Intact Financial Corporation Full timeAbout the roleThe Level 1 Help Desk Agent plays a key role in providing technical support for Google CCaaS and Microsoft Teams (UCaaS) environments.This position is part of the Service Desk and focuses on ensuring efficient incident resolution, clear communication with users, and effective coordination with specialized teams to maintain the stability and...
-
IT user support
4 weeks ago
Saint-Hyacinthe, Canada Intact Financial Corporation Full timeAbout the role The Level 2 Help Desk Agent plays a key role in providing technical support for Google CCaaS and Microsoft Teams (UCaaS) environments. The agent acts as an escalation point for more complex requests and incidents forwarded by Level 1 colleagues, while working closely with telephony experts and technical teams (Cloud, Network, Security). This...
-
IT user support
4 weeks ago
Saint-Hyacinthe, Canada Intact Financial Corporation Full timeAbout the role The Level 2 Help Desk Agent plays a key role in providing technical support for Google CCaaS and Microsoft Teams (UCaaS) environments. The agent acts as an escalation point for more complex requests and incidents forwarded by Level 1 colleagues, while working closely with telephony experts and technical teams (Cloud, Network, Security). This...
-
IT user support
4 weeks ago
Saint-Hyacinthe, Canada Intact Financial Corporation Full timeAbout the role The Level 2 Help Desk Agent plays a key role in providing technical support for Google CCaaS and Microsoft Teams (UCaaS) environments. The agent acts as an escalation point for more complex requests and incidents forwarded by Level 1 colleagues, while working closely with telephony experts and technical teams (Cloud, Network, Security). This...
