Technical Support Specialist

1 day ago

Burnaby, Canada PosiTrace by Global Fleet Management Inc. Full time

As a Positrace Bilingual Technical Support Specialist English-Spanish, your primary responsibility is to provide first-level technical support for customers using our GPS products and services. You will be the initial point of contact for customers seeking assistance with various technical issues, ensuring that their problems are resolved in a timely and efficient manner. This role requires strong project management skills, an understanding of our GPS systems and the ability to communicate technical information in a user-friendly manner. This role is critical in ensuring customers have a positive experience with our products and services. Your technical expertise and ability to communicate effectively with customers will be key in resolving their issues and fostering loyalty. Responsibilities Provide telephone and on-line technical support to existing customers in Canada, USA and in Mexico, including diagnosing and trouble-shooting GPS Tracking hardware and software issues Take ownership of customer issues, showing urgency to resolve problems and following up until they are fully resolved. Identify, analyze, and resolve customer technical problems efficiently. Document all inbound and outbound activities in the support ticketing system. Build lasting relationships with customers through excellent customer service, patience, empathy, and professionalism. Communicate clearly and effectively, adapting to the user’s technical level. Demonstrate a high level of initiative, suggesting improvements or solutions proactively. Skills required Experience: 3–5 years in Helpdesk or Technical Support roles providing services to external customers. Technical Knowledge: Linux operating systems. Electronics knowledge. Ability to diagnose and troubleshoot both software and hardware issues. Knowledge of camera systems, networks, and connectivity (LAN/Wi-Fi/cellular) is a plus. Soft Skills / Customer Service: Excellent customer service skills, including patience, empathy, and professionalism. Strong communication skills (English and Spanish, spoken and written). Take ownership of issues and follow through until resolution. Urgency to resolve problems and a proactive mindset. High level of initiative and ability to work independently. Other Skills: Familiarity with SLAs (Service Level Agreements). Strong organizational and time management skills with attention to detail. Education Bachelor’s degree in Information Technology, Electronics, or Engineering. Terms of Employment Full-time role Monday to Friday On-site #J-18808-Ljbffr

  • Support Desk Specialist

    5 days ago

    Burnaby, Canada Adaptive Technical Inc. Full time

    Support Desk Specialist Adaptive Technical has an exciting opportunity to join our team and gain experience with a medium sized organization. We are seeking a Support Desk Specialist to provide our customers across the Lower Mainland with operational and technical support. Reporting to the Customer Service Manager, the Support Desk Specialist will maintain...

  • Technical Support Specialist

    2 weeks ago

    Burnaby, Canada Fortinet Full time

    Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Specialist to contribute to the success of...

  • Technical Support Specialist

    7 hours ago

    Burnaby, Canada Fortinet Full time

    Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Specialist to contribute to the success of...

  • Technical Support Specialist

    1 day ago

    Burnaby, Canada Fortinet Full time

    Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Specialist to contribute to the success of...

  • Technical Support Specialist

    1 week ago

    Burnaby, British Columbia, Canada Fortinet Full time

    DescriptionJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Specialist to contribute to the...

  • Technical Support Specialist

    2 weeks ago

    Burnaby, Canada IBC Technologies Inc. Full time

    **Position Title: Technical Support Specialist** - **Are you fueled by the thrill of solving problems and the satisfaction of turning customers' worries into smiles?**_ We have an opportunity for you to do just that! As a Technical Support Specialist at our company, you will be a crucial part of our mission to deliver outstanding technical support to both...

  • Technical Support Specialist

    7 hours ago

    Burnaby, Canada Beckhoff Automation Full time

    **Position**:Technical Support Specialist **Location**:Burnaby, British Columbia **About Beckhoff**: Beckhoff Automation is a rapidly growing leader in industrial automation solutions, renowned for its PC-based control technology. In the fiscal year 2023, the company achieved global revenues of 1.75 billion euros. Our diverse product portfolio includes...

  • Technical Support Specialist

    1 day ago

    Burnaby, Canada RIC Electronics Ltd. Full time

    About the job Company Description RIC Electronics is a technology company specializing in the engineering design, manufacturing, and selling of industrial-grade battery chargers/rectifiers, DC UPS systems, AC UPS systems, converters, and inverters. Role Description This is a full-time on-site Production Technician role located in Burnaby, BC. We’re looking...

  • Technical Support Specialist

    8 hours ago

    Burnaby, Canada Transparent Solutions Full time

    **Summary** The Technical support specialist is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations. This will be accomplished by performing question/problem diagnoses, guiding users through to issue resolution, communicating technical solutions in user-friendly language, and...

  • Technical Support Specialist

    1 day ago

    Burnaby, British Columbia, Canada Fortinet Full time

    DescriptionFortinet is looking for an experienced technical support Specialist to join our Burnaby, BC office to provide exceptional customer service and technical help for our loyal customers.The candidate would join our support team that specializes in supporting the following Centralized Management & SOC Solutions from Fortinet:FortiAnalyzer --...