Technical Support Specialist
2 months ago
As a Positrace Bilingual Technical Support Specialist English-Spanish, your primary responsibility is to provide first-level technical support for customers using our GPS products and services. You will be the initial point of contact for customers seeking assistance with various technical issues, ensuring that their problems are resolved in a timely and efficient manner. This role requires strong project management skills, an understanding of our GPS systems and the ability to communicate technical information in a user-friendly manner. This role is critical in ensuring customers have a positive experience with our products and services. Your technical expertise and ability to communicate effectively with customers will be key in resolving their issues and fostering loyalty. Responsibilities Provide telephone and on-line technical support to existing customers in Canada, USA and in Mexico, including diagnosing and trouble-shooting GPS Tracking hardware and software issues Take ownership of customer issues, showing urgency to resolve problems and following up until they are fully resolved. Identify, analyze, and resolve customer technical problems efficiently. Document all inbound and outbound activities in the support ticketing system. Build lasting relationships with customers through excellent customer service, patience, empathy, and professionalism. Communicate clearly and effectively, adapting to the user’s technical level. Demonstrate a high level of initiative, suggesting improvements or solutions proactively. Skills required Experience: 3–5 years in Helpdesk or Technical Support roles providing services to external customers. Technical Knowledge: Linux operating systems. Electronics knowledge. Ability to diagnose and troubleshoot both software and hardware issues. Knowledge of camera systems, networks, and connectivity (LAN/Wi-Fi/cellular) is a plus. Soft Skills / Customer Service: Excellent customer service skills, including patience, empathy, and professionalism. Strong communication skills (English and Spanish, spoken and written). Take ownership of issues and follow through until resolution. Urgency to resolve problems and a proactive mindset. High level of initiative and ability to work independently. Other Skills: Familiarity with SLAs (Service Level Agreements). Strong organizational and time management skills with attention to detail. Education Bachelor’s degree in Information Technology, Electronics, or Engineering. Terms of Employment Full-time role Monday to Friday On-site #J-18808-Ljbffr
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Technical Support Specialist
2 weeks ago
Burnaby, Canada Fortinet Full timeJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Specialist to contribute to the success of...
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Technical Support Specialist
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Burnaby, Canada IBC Technologies Inc. Full time**Position Title: Technical Support Specialist** - **Are you fueled by the thrill of solving problems and the satisfaction of turning customers' worries into smiles?**_ We have an opportunity for you to do just that! As a Technical Support Specialist at our company, you will be a crucial part of our mission to deliver outstanding technical support to both...
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Technical Support Specialist
2 weeks ago
Burnaby, British Columbia, Canada Fortinet Full time US$86,000 - US$106,000DescriptionJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Specialist to contribute to the...
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Technical Support Specialist
2 weeks ago
Burnaby, British Columbia, Canada Fortinet Full time US$86,000 - US$106,000DescriptionJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Specialist to contribute to the...
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Technical Support Specialist
2 weeks ago
Burnaby, Canada PosiTrace by Global Fleet Management Inc. Full timeAs a Positrace Bilingual Technical Support Specialist English-Spanish, your primary responsibility is to provide first-level technical support for customers using our GPS products and services. You will be the initial point of contact for customers seeking assistance with various technical issues, ensuring that their problems are resolved in a timely and...
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Technical Support Specialist
1 month ago
Burnaby, Canada Fortinet Full timeJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Specialist to contribute to the success of...
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Technical Support Specialist
2 weeks ago
Burnaby, British Columbia, Canada Fortinet Full time $86,000 - $106,000Fortinet is looking for an experienced technical support Specialist to join our Burnaby, BC office to provide exceptional customer service and technical help for our loyal customers.The candidate would join our support team that specializes in supporting the following Centralized Management & SOC Solutions from Fortinet:FortiAnalyzer -- Centralized Logging &...
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Technical Support Specialist
2 weeks ago
Burnaby, British Columbia, Canada Fortinet Full timeDescriptionFortinet is looking for an experienced technical support Specialist to join our Burnaby, BC office to provide exceptional customer service and technical help for our loyal customers. The candidate would join our support team that specializes in supporting the following Centralized Management & SOC Solutions from Fortinet: FortiAnalyzer --...
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Technical Support Specialist
2 weeks ago
Burnaby, British Columbia, Canada Fortinet Full timeDescriptionFortinet is looking for an experienced technical support Specialist to join our Burnaby, BC office to provide exceptional customer service and technical help for our loyal customers. The candidate would join our support team that specializes in supporting the following Centralized Management & SOC Solutions from Fortinet: FortiAnalyzer --...
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Technical Support Specialist
2 weeks ago
Burnaby, Canada Fortinet Full timeFortinet is looking for a Technical Support Specialist - Endpoint Solutions to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through...
