Mortgage Loan Officer
2 weeks ago
Position Summary:
Responsibilities:
- Provides ongoing quality and professional service that supports the lending activities of a designated customer and marketing group, working as a cooperative partner within a processing team.
- Monitors the lending instructions received from customers and or agent banks for completeness, accuracy, and intent. Proactive involvement with the marketing groups and team overseeing new closings and transaction processing, including daily review and management of upcoming events to ensure timely processing and verification of maturing loans and commitments.
- Accurate and timely LoanIQ System input of all loan-related transactions thereby avoiding potential transaction discrepancies. Includes the accurate preparation of all the pertinent forms required to facilitate a customer transaction, e.g. loan authorizations, fund transfers, fund control logs, excel spreadsheets, and fax notifications. Participation in the double verification of all transactions processed by the team.
- Timely and accurate preparation of customer bills for applicable fees and or interest. Includes utilizing the information provided by the system to determine amounts and proper billing period.
- Reviews the reconciliation of (cash disbursement) suspense accounts daily. Includes the timely monitoring, resolution, and reporting of all open items and ensuring that reconciliation tapes for the Control & Reconciliation are prepared daily.
- Ensuring the reconcilement and applicable corrections of customer portfolio such as, unused commitment fees and commitment balances, past due related items, and differences in the amortizing of fees and GL balances. Includes independently utilizing the existing query tools to verify the accuracy of transaction processing and reporting.
- Investigates and resolve any inquiries or transaction anomalies on a timely basis, and or within established timetables, received from customers, agent banks and or any internal sources.
- Comply with the established administrative guidelines and that transaction processing is consistent with departmental procedures. Includes adherence to internal approval process and the maintenance of facility/loan files by established guidelines. Contribute towards the re-engineering of processing.
- Routinely reports any problematic, irregular transactions, administrative and or personnel issues to management as appropriate.
Experience:
- Previous loan servicing experience, especially using the LoanIQ loan system, a plus.
- Good understanding of Loan Products
- Proficiency in Windows environment and MS Office products – Excel essential
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