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Account Manager, Individual Plans
31 minutes ago
3 days ago — Be among the first 25 applicantsAbout Pacific Blue CrossPacific Blue Cross (PBC) has been British Columbia's leading benefits provider for over 80 years. We are an independent, not‑for‑profit society with strong roots in BC’s health care system. We provide health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual plans. We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our PBC Health Foundation, we fund projects that improve health outcomes directly related to mental health and wellbeing as well as the prevention and/or management of chronic disease. We are interested in finding people who want to make a difference and who are looking to grow their career with us.PerksWork‑life balance with flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).Paid vacation starts at 4 weeks per year, and increases with years of service.Hybrid work environment (a combination of work from office and work from home days).Generous benefits, including extended health, dental and life insurance; depending on the plan you choose, these benefit premiums can be 100% paid by PBC.PBC contributes the equivalent of 8% of your base salary to a Defined Contribution pension plan. No employee contribution or matching is required, giving you more take‑home pay.Onsite gym, cafeteria and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program.About The PositionWe are searching for two permanent Account Manager, Individual Plans to join our Individual Plans team.PBC’s compensation offerings are grounded in a pay‑for‑performance philosophy that recognises exceptional individual and team performance. The typical hiring range for this position is $50,000 – $60,000 per year; base pay is market‑based and may vary depending on job‑related knowledge, skills, experience and internal equity. The position includes an On‑Target Earnings structure providing variable income based on meeting and exceeding sales‑specific targets in addition to the base salary.ResponsibilitiesProspect new business through outbound consumer telephone sales inquiries relating to customer acquisitions and renewals.Conduct sales and service calls to clients, sponsors and the public.Close sales by following‑up via telephone to close sales on new applications, facilitate the full sales process and assist in sales centre scripting and prospecting procedures.Help identify customer dissatisfaction issues, solve or escape complaints and identify preventative action via outbound contact to help in customer retention.Work on data mining of existing membership base to cross‑sell and up‑sell value‑added products.Conduct follow‑up calls to cancelled members to try to re‑acquire business.Maintain leads and sales records by entering all prospective new customer contact information into a computerised database.Assist with direct marketing campaigns to generate prospect leads.We offer an attractive compensation and benefits package and work‑life balance. Our workplace culture values health and wellness, diversity and equality, continuing education, environmental sustainability and giving back to the community. This role is currently working hybrid from home and from our head office in Burnaby, BC. Apply this week if you would like to take on this role.Key Experiences You Bring To This RoleBachelor’s Degree in Business, Marketing or a related discipline, including or supplemented by specialised training and courses in sales and marketing.2 years of related experience in sales account management in a pre‑ and post‑sales environment.Current Life Insurance License (LLQP) valid in British Columbia with ability to sell individual life, disability and Critical Illness insurance policies in British Columbia. Candidates are expected to obtain licences promptly upon hire.Licensing RequirementsCandidates must obtain and maintain the appropriate provincial insurance licences for selling Individual Plans products and services. This typically includes:Life and Accident and Sickness Licence (LLQP) with the insurance councilLicensing TimelineCandidates must obtain the required insurance licence(s) within 6 weeks of starting the role. This ensures they are legally authorised to engage in client‑facing activities related to selling individual plans.If the candidate already holds the necessary licensure they must provide proof of valid licensing prior to starting the role.Annual RenewalThe individual will be responsible for renewing their licence(s) annually to ensure that they meet Insurance Council requirements.It is expected that the Account Manager stays compliant with continuing education requirements to maintain the licence in good standing.As a condition of employment you are required to maintain an active, valid Independent Life Agent licence through the Insurance Council of BC. It is your responsibility to ensure that your licence remains in good standing and that you comply with all relevant laws, regulations and ethical standards established by the Insurance Council of BC, along with any other applicable regulatory bodies. Pacific Blue Cross will cover the costs associated with any required courses, exams or renewal fees that may arise during your employment. In addition the Company will reimburse expenses related to certification, licensing and continuing education credits needed to maintain your licence. Should there be any lapse in your licence or failure to meet ongoing licensing requirements, the Company reserves the right to review your employment status. You are also responsible for promptly notifying PBC of any changes to your licensing status, including suspensions, revocations or any disciplinary actions that may impact your ability to fulfil the duties of this role.Diversity, Equity, and InclusionPBC is an Indigenous Works employer of choice, an Insurance Business Canada Diversity, Equity and Inclusion award winner, one of Canada’s Greenest employers, a Canadian Centre for Diversity and Inclusion (CCDI) employer partner, and a Pride at Work partner. We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender, sexual orientation, religion, ability, education level, parental status or socioeconomic status. We are an equal opportunity employer and welcome applications from all qualified candidates. To request an accommodation in completing this job application, testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to careers@pac.bluecross.ca. These accommodation requests will be reviewed confidentially and, on a case‑by‑case basis by Human Resources. Referrals increase your chances of interviewing at Pacific Blue Cross by 2x.Please apply via our website this week at http://www.pbchbs.com/company/careers/.Job DetailsSeniority Level: Entry levelEmployment Type: Full‑timeJob Function: Sales and Business DevelopmentIndustry: Insurance #J-18808-Ljbffr
