Patient Services Advisor

Are you ready to embark on a rewarding career as a Patient Services Advisor with our dynamic and innovative group of GP Practices in Headington and the surrounding area? We are seeking compassionate, empathetic and positive individuals with a passion for excellent customer service and communication skills, a knack for technology and a commitment for delivering excellence in a fast-paced call centre environment. While prior call centre experience is desirable, it is not a deal-breaker; we provide comprehensive training to ensure your success in the role.As a Patient Services Advisor, you will be at the forefront of our commitment to enhancing the well-being of the communities we serve. If you are eager to contribute to our mission, we would love to welcome you to join our team.ResponsibilitiesRespond to patient inquiries over phoneWarm reception of patients during in-person visitsAddressing their questions and concernsAbout usJoin a team that has successfully managed public health initiatives, fostered collaborations with neighbouring practices and actively participated in the Covid Vaccination programme, making a tangible difference in the lives of our patients. Our workplace culture places a strong emphasis on staff well-being, offering teambuilding activities like Annual Away Days, exciting staff outings (including a boat trip this summer), and legendary summer and Christmas parties. We also have a Hedena running club for all those interestedLocated in the heart of Oxford next to a beautiful park, our office boasts free on-site staff parking, a sunny Quad for morning coffees, and regular deliveries of fresh fruit and homemade treats, enhancing the overall work environment. With a focus on work-life balance, we operate from 8 am to 6 pm (8 am - 8 pm on Wednesdays and Thursdays), with a Saturday morning clinic on a rotational basis for all Patient Services Advisors.Don\'t miss the chance to be part of a team that values your contribution. Apply today and discover a fulfilling career with competitive compensation starting from £12.00 per hour, along with benefits such as additional leave, a company pension, free on-site parking, referral programs, and store discounts. Act quickly, as we may close the vacancy early with a high number of applicants. We look forward to welcoming you to our innovative and friendly team at HedenaJob responsibilitiesOverall Responsibility: Purpose of the post: as a Patient Services advisor you will be working in a small but dynamic team and in many cases you will be the first person that a patient comes into contact with. Your role is to ensure that a patient is given the most appropriate appointment at the earliest opportunity. You will deal with all patients in a professional and friendly manner.Front DeskWelcome patients/visitors at the front desk and respond to all requests in a friendly, helpful, and courteous mannerExplain arrangements and formal requirements for new registrations and ensure documentation/registration process is completed correctly.Ensure each new patient is given a registration pack which includes the registration form, patient questionnaire, information on the OCS, SCR and relevant opt out forms.Advise patients of private charges before booking non-NHS appointments and receive payments/issue receipts.Educate patients about the services offered and systems at Hedena Health including:Telephone Consultations/Appointment SystemAppointments Online signupSMS Text remindersChronic disease recallsTriage/Home VisitsRepeat prescribing processBe completely familiar with the appointments system and monitor the flow of patients to consulting rooms.Advise patients if the clinician is running more than 15 minutes lateReceive/store/prepare samples for collection according to protocolReceive deliveries and advise addressee of arrivalEnsure that workstations and the reception area in general are kept neat and tidy.Accepting messages for nurses, doctors and requests for prescriptions.To maintain patient confidentiality at all times.To assist patients wanting to book in for appointments, using the self-check in systems (touch screens) - noting and resolving any discrepanciesProvide assistance to patients on the services provided at Hedena HealthTo ensure that the reception and waiting area (including patient reading material) are kept tidy and are welcoming to patients.Report back to relevant colleagues on individual patients when requiredEnsure that prescription requests are actioned promptly, and that repeat prescription requests are dealt with within 48 hours according to protocol.Please note: the working day runs from 0800hrs to 1830hrs.Person SpecificationQualificationsGCSE QualifiedA-Levels QualifiedExperienceCustomer Service SkillsIT SkillsCommunication SkillsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr