Bi-lingual Customer Care Representative

Bi-lingual Customer Care Representative (French & English) Apply for the Bi-lingual Customer Care Representative (French & English) role at Connect Hearing Canada. Overview Are you passionate about providing customer service that exceeds client expectations? Are you comfortable in a fast‑paced retail clinic environment, and looking for an opportunity to make a difference? If so, a career with Avenir Hearing as a Billingual Customer Care Representative may be right for you Why Join Our Team We’re growing Avenir Hearing is part of Connect Hearing Canada, the leading hearing care provider with a network of clinics across Canada and part of the Sonova family of brands. We’re committed to cultivating a diverse and inclusive workplace for everyone. Location Miramichi, New Brunswick clinic actively seeking a fully French‑English Bilingual candidate to work as a Customer Care Representative. Responsibilities Greet clients upon arrival and ensure a smooth visit during their time with us. Receive training to work with insurance companies on successful third‑party billing operations. Conduct cleanings, product maintenance, and minor in‑clinic device repairs (training provided). Think critically, creatively, and strategically when establishing customer needs and developing solutions. Reconcile accounts receivables with proven success record. Show a "Can‑Do" attitude and thrive in an organization focused on results and accountability. Have a growth mindset and love to learn, continuously acquiring new knowledge and skills. Qualifications Bilingual in French and English. Experience in customer service, preferably in a clinic or retail setting. Ability to reconcile accounts and handle billing operations. Strong communication and problem‑solving skills. Proactive, positive attitude and willingness to learn. Benefits Competitive starting wage based on full‑time employment. Extended health benefits package from day one. Three weeks of vacation to start, increasing with tenure. Six days of personal time in your first year. Additional days off, including your birthday Monday–Friday business hours. Eligible for monthly bonus. Growth and development opportunities including education sponsorship. How to Apply Send your resume. Even if you don’t meet all the criteria, we encourage you to apply if you are willing to go all in and learn. Equal Opportunity Employer Connect Hearing Canada is committed to ensuring that its teams reflect the diversity of our community, and those that we serve. We are an equal‑opportunity employer, welcoming applications from all qualified individuals. Êtes‑vous passionné par la prestation d’un service à la clientèle qui dépasse les attentes des clients ? Êtes‑vous à l‑aise dans un environnement de clinique de vente au détail au rythme rapide et cherchez‑vous une occasion de faire une différence ? Si oui, une carrière chez Avenir Hearing en tant qu’adjointe représentant du service clientèle pourrait vous convenir Pourquoi joindre notre équipe ? Nous grandissons Audiologie Avenir fait partie de Connect Hearing Canada, qui est le plus grand et le plus important fournisseur de soins auditifs avec un réseau de cliniques à travers le Canada et fait partie de la famille Sonova. Nous nous engageons à cultiver un lieu de travail diversifié et inclusif pour tous. Notre clinique de Miramichi, au Nouveau‑Brunswick est activement à la recherche d’un candidat entièrement bilingue français‑anglais pour travailler comme représentant du service clientèle dans notre clinique À un haut niveau, vous devrez : Accueillir nos clients dès leur arrivée et assurer une visite fluide pendant leur séjour chez nous. Recevoir une formation pour travailler avec les compagnies d’assurances sur les opérations de facturation. Effectuer les nettoyages, l’entretien des produits et les réparations mineures des appareils en clinique. Nous ne nous attendons pas à ce que vous le sachiez maintenant – nous vous fournirons la formation Nous aimerions que vous puissiez ... (les qualifications et avantages en français correspondants) #J-18808-Ljbffr