Receptionist - DPM

Role Summary:

Are you someone who enjoys helping people, creating positive first impressions, and keeping things organized behind the scenes?

We're looking for a professional, personable, and service-focused Receptionist to join our team. As the first point of contact, you'll play an important role in creating a welcoming experience while helping our team deliver exceptional service every day.

Key Responsibilities:

Front Desk & Visitor Management

• Greet and assist property owners, tenants, vendors, employees and visitors in a courteous and professional manner.
• Maintain reception area cleanliness, organization, and professional appearance.
• Monitor and manage visitor sign-in procedures and security protocols.
• Direct visitors to appropriate staff members or meeting rooms.

Communications

• Answer, screen, and direct incoming phone calls to appropriate departments or staff members.
• Take accurate messages and relay information promptly.
• Respond to general inquiries from property owners, tenants, and vendors.
• Monitor and respond to general email inquiries as directed.

Administrative Support

• Receive, sort, and distribute incoming mail, courier packages, and deliveries.
• Coordinate outgoing mail and courier services.
• Perform data entry and maintain accurate records in property management software systems.
• Process and file documents, work orders, and correspondence.
• Schedule and coordinate Boardroom bookings.
• Support property managers and office staff with administrative tasks as needed.

Other Duties as Assigned

• Assist with special projects and other duties as assigned.
• Provide backup support to other administrative staff as needed.
• Maintain filing systems and condominium corporation records.
• Prepare notices and correspondence under supervisor guidance.

Qualifications & Experience:

• A high school diploma or equivalent.
• Excellent verbal and written communication skills with a professional phone manner.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel).
• Strong organizational skills with exceptional attention to detail.
• Outstanding customer service skills and ability to interact professionally with diverse stakeholders.
• Ability to multitask, prioritize effectively, and work independently.
• Professional appearance and demeanor.
• Discretion and ability to maintain confidentiality.
• Punctual, reliable, and dependable.
• Positive attitude and team-oriented mindset.