Front Store Supervisor

1 week ago

London, Canada Shoppers Drug Mart Full time

Front Store Supervisor Join us at Shoppers Drug Mart to help deliver health, beauty and convenience services in your community and keep the customer at the centre of everything you do. Why this role is important? Managing the customer service functions, including cash, cashiers and merchandising. Responsibilities Human Resources Ensures cashier/merchandising staff comply with all store policies and operating procedures. Trains cashiers/merchandisers in job functions. Provides ongoing guidance and instruction. Loss Prevention Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, includes tracking sheets, PC Optimum procedures. Customer Service Ensures store employees present proper image to the public in accordance with Uniform Policy. Answers inquiries regarding product location, rainchecks, etc. Resolves customer issues according to established guidelines (refunds, exchanges, etc.). Promotes the CSI Survey. Merchandising Ensures shelves are clean and organized with proper rotation. Ensures product displays are set up and taken down as directed by the AFSM/FSM. General Ensures standards of housekeeping and store image are maintained. Complies with all Health and Safety requirements. May be asked to perform clerical and banking duties. Complies with all store policies and procedures. Complies with loss prevention policies and procedures and ensures they are executed in the store. Performs other duties as required, including cashier duties when necessary. Qualifications Planning, judgement and decision making. Independent thinking as it relates to organizing store. Problem solving is essential to ensure customer satisfaction. Experience Computer literate. Organized. Efficient time management skills. Knowledge of products and supplies. Benefits Every store has an Associate-Owner, allowing you to work for a local business owner while benefiting from the support of a national brand. Advantages include a purchase discount program, flexible and varied schedules, competitive pay, and online learning through Academy. We recognise Canada’s diversity as an opportunity to better serve our communities and strive to reflect this diversity in the products we sell, the people we hire, and the culture we create in our stores. Accommodation is available upon request for applicants and colleagues with disabilities. Complying with laws is part of our Code of Conduct – reinforcing what our customers and stakeholders expect of us. Additional Information Seniority Level: Mid‑Senior level | Employment Type: Full‑time | Job Function: Sales and Business Development | Industry: Retail. Referrals increase your chances of interviewing at Shoppers Drug Mart by 2x. Take ownership of your work and find more ways to care about your patients, co‑workers, customers and community. #J-18808-Ljbffr

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