Customer Experience Associate

2 weeks ago


Quebec, Canada TD Full time

Customer Experience Associate - Beauport (Part Time)Work Location: Québec, Quebec, CanadaHours: 18.75Line of Business: Personal & Commercial BankingPay: 22.50 - 28.33 CAD per hour Job Description At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. In This Role, You Will: Process financial transactions such as deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics Understand and determine customer needs to recommend solutions and act with discretion in confidential matters Respond and resolve customers’ concerns using standard procedures and escalating non‑standard activities as necessary Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner Connect personally with customers to advise them appropriately and clearly on banking solutions and processes Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence Job Requirements High School diploma and/or 1+ years of relevant experience Undergraduate degree or equivalent is an asset Strong administrative, organizational, planning, and time‑management skills to work in a fast‑paced environment Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet Go‑getter who exercises initiative and is accurate and detail‑oriented to handle several tasks and changing priorities Dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner #J-18808-Ljbffr



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