Quality Assurance Analyst II

3 hours ago


Mississauga, Canada Boston Scientific Gruppe Full time

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions. The Quality Assurance Analyst II will work in a fast‑paced environment to analyze customer complaints for the EP Complaint Management Center (CMC) to determine which are regulatory reportable and will coordinate activities with internal, field, and end‑use customers. The focus of this role will be products within the EP portfolio. The QA Analyst II will be responsible for adhering to proper complaint‑handling procedures per the Code of Federal Regulation (CFR) and other governmental regulations. The QA Analyst II will communicate event investigation results via regulatory reports and other written communication, as appropriate and applicable. At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week. Relocation assistance is not available for this position at this time. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Your Responsibilities Review complaint communications and assess complaints for regulatory reportability, and potential impacts to patient safety and business operations. Apply clinical knowledge, as related to product usage, to evaluate complaints. Investigate complaints by gathering sufficient data from clinical staff, field representatives, internal employees, laboratory analysis results, and other relevant sources. Establish regulatory reportability decisions using event investigation and regulatory decision models. Participate in development and modification of these decision models with changes in product advances/therapies to uphold consistent compliance with government‑mandated regulations. Write Medical Device Reports (MDRs), Vigilance, and other regulatory reports, ensuring timely submission to the appropriate regulatory authorities. Accurately and consistently apply codes to events. Review coding and investigations with engineering, laboratory, and other internal staff, as appropriate. Effectively compose written communication, detailing the clinical observations, investigations and/or product analyses and corrective actions, as applicable, to physicians and other end‑use customers. Required Qualifications Bachelor’s degree or equivalent education 1+ years of experience in medical device complaint processing & reporting Excellent written and verbal communication skills Preferred Qualifications Self‑motivated, goal‑driven and results‑oriented team player Critical thinking and good time management skills University Degree or equivalent with a focus in Biology, Health Sciences, Biotechnology or Engineering So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem‑solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you #J-18808-Ljbffr



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